Riu Plaza Hotel

I’ve stayed here several times in the last 10 years. Great hotel. Central location. Easy transport. Great AC in the summer. Big powerful showers. Great cleaning staff. No key needed for elevator.

Rooms were nice!
Service is average, they have only sparkling water that they keep in the rooms!

they have free car parking facilities which makes it attractive and the location where in 50meters there is a great Street of Shops, Restaurants, Malls etc

It’s mid-priced and right in Berlin’s city center, next to the metro. The only room left had two single beds and wheelchair access, but they gave it to us for the same price—no problem. Staff were friendly. The room was big and very clean. Ask if you want your water bottle refilled. I didn’t try breakfast or other extras because we were out all day. Good value for the location.

Stayed in a spacious suite with a king bed and futon — very clean, with excellent housekeeping. Beds, sheets, and pillows were super comfortable. The hotel is modern and in a great location, walking distance to shops, restaurants, and public transport.

Only downside: the bathroom had no door, which was awkward since I was staying with friends. The breakfast buffet was €25 — a bit pricey but had a lot of variety. Laundry service was outrageous at €4.50 per pair of underwear.

Overall, a great stay if you're okay with an open-concept bathroom and skip the laundry.

Really nice hotel in a central location. Everything is accessible by public transport which is all within

Excellent breakfasts, good, convenient area, price - quality, polite pleasant staff

Such a great hotel in a great location.
The room that i had , it was amazing. The breakfast was nice but had a lack of pluralism.
The reception desk team was the highlight cause everyone were so helpful any time.
The restaurant staff was quite unhappy and not so smiley.

I loved this hotel on my first stay. Excellent service and amazing location.

My second booking was somewhat different. I booked two nights directly through the website. A few days later I had to add an extra night but couldn't do this through the website so had to use booking.com instead. A few days before my stay (and well within the cancellation period) my plans changed and I could not fulfil the booking. They cancelled the two nights booked directly but refused to cancel the booking.com reservation, therefore I had to bear the €150 cancellation cost.

I'm a regular business traveller to Berlin and would have loved to stay at this hotel for the next few years, but the inflexibility shown here has encouraged me to find a new place. An organisation who values €150 now (for offering no service) over years of business and recommendations is incredibly short sighted in my opinion.

I note the response from the hotel appears to be automated and doesn't in any way address the issue I have raised. Anyways, I have found a superior place in Berlin for my future bookings.

To end on a high note, it is a lovely hotel. I would just ask that Riu show more understanding for the circumstances of those who stay with them