the niu Hub

Rooms and prices


















Description
In this hotel 426 rooms.
Policies and conditions
- Private parking is possible on site (reservation is not needed) and costs EUR 15 per day.
- Pets are allowed. Charges may be applicable.
- Children of any age are allowed.
No cots are available.
No extra beds are available. - WiFi is available in all areas and is free of charge.
- Payment options: American Express, Visa, Euro/Mastercard, EC-Card, No prepayment
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoke-free property
- Heating
- Fire Extinguisher
- Room service
- Cable TV
- Toiletries
- Safe-deposit box
- Luggage storage
- Bar
- Coffee/tea for guests
- Breakfast
- Snack bar
- Vending machine
- Bottled water
- Kettle
- Free Wi-Fi
- Parking
- Pets allowed
- Contactless check-in and/or check-out
Street view
Video: the niu Hub, Düsseldorf, Germany
Map
Reviews
There are some warnings in the reviews that the hotel was charging higher prices than the booking rate. I ignored this because I booked over the IHG app as always. Didn't give it another thought.
Unfortunately after checking in at the hotel and after handing over my card details, I received a message that my credit card had been charged. The amount was higher than the booking rate in the app, and that shown in the confirmation e-mail.
I had not checked out, and I had not given permission to charge my card.
Indeed, after checking again the rate I had signed at the desk was indeed higher than the confirmed booking rate.
I brought the matter up to the front desk, and they refunded the difference. Then some days later, that difference was again re-booked from the same credit card again.
I wrote to the hotel, and received no response after some time.
I then wrote to IHG, and received a response that the matter would be followed up. After some time, no resolution was made.
So the warnings that the hotel is charging rates higher than what is received in the booking confirmation is unfortunately correct and will not be resolved after follow up. The difference is not city or tourist tax - it is the nightly rate charged on the room.
It was not a life-changing amount, some 15-20%, but I had specifically booked this hotel over another IHG hotel based on price, and would have taken the other hotel based on the actual charged rate and location. (difficult to reach)
The fact that the rate was not correctly advertised, nor rectified after some weeks (months) of trying meant that I felt compelled to leave this unfortunate experience in a review.
Kind regards,
Rob
The parking garage was very spacious and you came very easy to the appartement from the garage.
The room was light and comfortable, nice bathroom, you can take a shower with 2 persons together, the view from the window on the 5th floor is directly at the Mercedes factory.
Outside we drank a beer on the terrace in the sun, very nice place to stay, we will come back someday, that is for sure!!
Bar of the restaurant I guess good for drinks but not for food. Unfortunately.
We stayed during the exhibition time in Messe so travel time by taxi was about 10min and that was important for us.
Anyway, I recommend this for short stay.
Only downsides were that the howerhead was leaky, causing a slight loss of pressure. The size of the bathroom caused a lot of echo, changing the way music played on a device sounded. To finalise, the parking was very pricey at 15,- per day.
The staff is friendly. Unfortunately, during check-in the counter was understaffed and check-in was delayed. We did self-checkin on their homepage, but the self check-in terminals to get the room's key-cards didn't work. The rooms are very modern and clean. Login codes for the bluetooth speakers were missing, so they could not be used. Breakfast was okay but not great and pretty expensive for the offered food. During breakfast hours, they were understaffed and ran behind to fill up the buffet.
In summary, there were some glitches in different areas but we enjoyed our stay at the Niu Hub.
in the end we were given a room for people with disabilities, citing the fact that there were no more rooms available
_______
Breakfast staff running after people and yelling at you when you paid for breakfast and want to pour water, 2 minutes after breakfast ended
Sound insulation is ok, I could hear other guests entering and leaving their rooms.
Service at the reception is very much lacking: poor check-in process (considering an online check-in option is available and I had done it and submitted all my details beforehand, as well as pre-paid), and the reception clerk who attended me unfortunately had no idea what he was doing. Kept staring indefinitely at his screen, and checking with a colleague, who rushed him to “don’t loose time with that text, go on”. What should have been possibly a 1min process - given I had pre-checkedin and pre-paid - took over 15min.
Breakfast quality Ok.
Frequently asked questions about the niu Hub
How much does it cost to stay at the niu Hub?
The cost of living in the niu Hub depends on the date, rate, number of guests etc. Enter your dates to see prices.
Which sights are located near the niu Hub?
The nearest sights are: Museum Kunstpalast (3 km) and Church of St Lambertus (4 km)
Which room categories are available in the the niu Hub?
You can book Other, Standard room, Standard Single room, Standard Double room, Superior room, Superior Single room, Superior Double room, Deluxe room, Deluxe Single room, Deluxe Double room, Premium room, Premium Single room, Premium Double room, Grand room, Comfort Studio, Comfort Single Studio, Comfort Double Studio, Cottage in the hotel. Please check room availability by choosing your dates
What are the check-in and check-out times at the niu Hub?
Check-in at the niu Hub is possible from 15:00, check-out is until 12:00.