Steigenberger Airport Hotel Frankfurt

😡The service at the hotel was disastrous. The hardware of the hotel was pretty good, but the staff’s unwillingness to help made my trip a really bad experience, I would certainly not recommend this hotel to basically anybody!

1) hygiene problem- there is an e-cigarette butt left under the table

2) shower - water kept on leaking out while taking a shower, apparently the water drainage is partially blocked, checked in at around 2215 ,kept calling the reception about the water problem and there is no answer. I had to run down to the reception and waited for like 20 minutes to get in touch with a staff, and the answer I got was there is no technician late night to fix the problem, they even have to look for towels for me! Amazing!

3) service - I tried to call to ask for a bowl for my child. First, I got a hold of the lady at the reception by phone, she told me to personally go to the restaurant or F&B outlet to ask for one, I asked if I can call room
service for one, she said I will be charged if I ask room service for a PLAIN bowl. I think I will just take a trip to the restaurant to ask for a BOWL, the handsome looking gentleman (waiter) seems like he doesn’t know what is a BOWL and he told me it’s not available. I asked if there is not a single bowl in the hotel, he said YES! This is new to me! Then I went back to the front desk to the same lady, she said I need to go back to ask the gentleman, I told her what happened and she seemed a bit puzzled, but at least she tried to help and went into the restaurant and got me a PLAIN BOWL. Not even talking about me have to personally go down to get a bowl, the time taken for me just to simply get a bowl is out of my imagination.

To sum up, the hotel itself is more than satisfactory, but the services are a mess, the unwillingness to help me on my problems made this stay a really bad experience for us!

😤😤😤😡😡😡😡😡😡

Extremely Disappointing – Worst Stay of My EU Trip*

This was, without question, the worst hotel experience during my entire EU trip. I booked this hotel for my final night, thinking the free airport shuttle would make things easier. Their website clearly states the shuttle picks up at Arrival A1, where I waited for over an hour—no shuttle ever arrived, and there was zero communication or assistance. Took a taxi instead and paid for 35euro.

Things only got worse at check-in. I arrived at 4 AM and was met by a receptionist named Errachid, who seemed completely untrained and unsure of what to do. It took nearly 20 minutes for him to figure out how to check me in, and when I politely asked how much longer it would take, his response was, “I can’t fly, I will let you know when it's done”. After more minutes he just put the room card in front of me, No explanation was given about hotel amenities, breakfast, or anything else.

The room I was given had a broken AC. I tried calling reception—no answer. I called again at 7 AM and was told a technician would come, but no one ever did.

Unprofessional service, lack of communication, and zero accountability. I would strongly advise avoiding this hotel—especially if you’re relying on basic services like transportation or a comfortable stay.