Radisson Blu Hotel, Frankfurt in Frankfurt am Main

The exterior of the hotel is very beautiful, but the room itself was quite disappointing. The air conditioning was blowing air, but there was absolutely no cooling effect — no matter how we adjusted it. Sleeping during the day felt like being in a sauna. This kind of issue should never happen in a hotel of this level. Very disappointing for a hotel under this brand.

Very expensive for the quality of the rooms.
The room had a very unpleasant smell , and it could use some improvements + higher cleaning standards. Desk chair was ripped , shower was dirty and ceiling had pieces breaking from it. I do not recommend it for the price

Only positive was the good breakfast and parking is comfortable but expensive (30€+ for 25 hours)

I’ve been staying at this Radisson for several times, primarily because of its excellent location near the trade fair grounds ; a definite plus for business travelers like myself. Unfortunately, this is where the positives end.

During my most recent stay, I was extremely disappointed with the overall experience. The service provided by the staff was inattentive and, at times, unfriendly — a stark contrast to the warm and professional treatment I had come to expect over the years. It felt as though customer care had taken a backseat.

Additionally, the cleanliness of the rooms left much to be desired. Musty smell and a poorly cleaned bathroom made for an uncomfortable stay. This is simply unacceptable, especially from a hotel brand that claims high standards.

The breakfast, once a highlight of my visits, has noticeably declined in quality. The selection was limited, several items were not replenished in time, and the staff seemed overwhelmed and disorganized.

It’s truly disappointing to see such a decline in what was once a reliable and pleasant hotel. Regrettably, this was my last stay here.

I just have to agree with a few reviewers here...simply do NOT book this hotel for Business trips.

I made this mistake last month (09/2024) and paid the price...

I will start by saying the issues were not directly related to the stay itself even though there was an issue with the power supply at that time which meant breakfast and other facilities were limited, as I understand that unexpected problems can occur.

What I don't understand is the following:

1. Being promised an invoice receipt for my stay via email but never actually sending it.
2. Realizing it was never sent as I preparing my monthly expenses and attempting to call the hotel and never getting through even after repeated attempts for over an hour.
3. Finally getting through to the option for new reservations (of course that one is answered promptly) but being told they cannot assist
4. Sending an email hoping to have better luck and eventually getting a response that the receipt was going to be sent to my email address.
5. Realizing the promised invoice never arrived by the next day so I ended up in the same cycle of calling and emailing repeatedly with no response...we're talking hours from my time wasted.
6. Finally getting the invoice sent accompanied by a curt and unapologetic email "if you're not getting the invoice please check your spam"

This dreadful level of customer experience is completely unacceptable in 2024...I cannot even imagine needing to deal with this hotel on a more serious or urgent topic.

I will be avoiding Radisson Blu hotels in the future for Business travel and will be advocating the same with my colleagues.

AVOID for business travel. No AC, no food, and understaffed. This hotel ruined a business trip for me. AC was out in my room and never got fixed. They did not move me to another room with AC, so I was a hot sweaty mess every day. No food this week for hotel guests. The bar and restaurant are closed off for some kind of conference/show and no room service available. It's not a centrally-located hotel so no restaurants on the block. Understaffed - no one picks up the "one touch" call button and the wait in the lobby to talk to a staff member was long because the lobby was filled with roughly a dozen unhappy guests. My room key has stopped working every day, so I've had to get that fixed repeatedly. All of these things add up to a very inconvenient experience for a business traveler. Pay more money and stay at the Marriott. I guarantee you will be happier. (Also, the gym equipment is very outdated). I usually like this chain and have been very happy with Radisson Blu stays elsewhere. Unfortunately this location falls very short of the Radisson Blu standard I've come to expect.