Atlas Grand Hotel

The room was generally fine, although there were some minor issues. Unfortunately, the behaviour of the reception staff was completely unprofessional. On the first day, the man at reception told us about the breakfast and the hours it was served, without mentioning that breakfast was not included in our booking. Since, as we later found out, it was not included, he should have also informed us of the price at that time instead of simply mentioning the breakfast. Naturally, we assumed it was part of the room rate and went to breakfast. The next day, at check-out, we were charged for it. When we explained the situation to the lady in charge that day at reception, she reacted rudely and simply said, “You have not booked breakfast.”
In addition, in the evening we did not have any bottled water in the room to drink. In the room, there was a menu listing items available for purchase from the hotel, including bottled water priced at around euros. My partner went to reception to get some. As the man at reception was busy with other guests, he first spoke to a young woman there. The same man then stepped in, in a rude and somewhat aggressive manner, telling him not to speak to her because she was “only an assistant” and that he should speak to him directly. He then said they did not have any bottled water and that we had to buy it from the hotel restaurant. We assumed the price would be the same as in the room menu, but for two bottles of water we had to pay around 13 euros. The service was poor, and the staff extremely rude.

I did not stay at the hotel because both my friend and I were mistreated by the receptionist — a man with a mustache. While we were discussing the check-in time, I politely asked if it would be possible to check in at 13:30 instead of 15:00.

In response, the receptionist reacted rudely. He threw our passports onto the counter and said, “If you don’t want to stay, you can go.”

I told him there was no need to be aggressive, and we decided to leave immediately. We went to another hotel, where we were received with courtesy and professionalism.

Because of the receptionist’s behavior, your hotel lost the opportunity to rent two rooms. I hope this matter will be addressed appropriately to prevent similar situations in the future.

I recently stayed at the Atlas Grand Hotel in Garmisch-Partenkirchen for two nights, and unfortunately, my experience was quite disappointing—especially due to the dismissive and unprofessional behavior of the front desk staff.
Despite clearly placing the “Please clean the room” sign on my door, housekeeping completely overlooked it. When I brought this to the attention of the front desk, I was told the cleaning staff had reported that no cleaning was requested—an explanation that was clearly inaccurate. I was told someone would be sent to clean the room, but no one ever showed up.
Later, around 4 p.m., I went to the front desk again to ask if the room could be cleaned while we waited in the lounge. Rather than being helpful or courteous, the same staff member responded rudely, saying the cleaning team had a “long list” and that he had no idea when the room would be cleaned. His tone and attitude were completely unprofessional.
I was genuinely shocked by the lack of hospitality, especially from a hotel that has been around for hundreds of years. Had the situation simply been explained with basic courtesy, I would have been far more understanding.
Based on this experience, I cannot recommend this hotel.