U11 Hotel

The worst hotel experience I've ever had. Upon arrival we found out that there is no reception. There are only check-in vending machine. That wouldn't be a problem, but the hotel wasn't able to accept my card. It was not possible to pay in cash or by card at the vending machine. So we tried to make an appointment via the hotel telephone number and we tried another card to deduct the payment, but it also didn't work. Then I tried to pay at least 10 times through the hotel's web application - unsuccessfully. After the fifth phone call and an hour of trying to pay by that AMAZING app, the employee told me that I can pay by cash. We didn't have cash with us, so I went to the nearest ATM. It was REALLY far away. After about 2 hours from the confirmation that we can pay by cash, we finally had cash and stood in the hotel again. At first no one answered my phone. Then the same employee which told me that I can pay by cash picked up the phone and literally laughed at me and told me that it was too late. Check-in was from 15:00. We arrived at 14:00 and we had cash at 17:00. All that time carrying our luggage, of course. Finally I want to say, that my card was all right. I paid in another hotel with check-in vending machine that accepted the cards. So avoid this place if you do not want to spend a whole day trying to pay for the hotel and then end up being mocked by the staff. Only one positive thing, they did not charge me the cancellation fee. How could they, using their super app?

I felt strongly I've got a word or few to say about this hotel. I will not go in detail, I try to keep it briefly. I've stayed at this hotel since last September, about 6 months when writing this. Those past 6 months have included lots of issues and not-so-positive things. First, the quality is NOT good. Actually it's far away from that. The hotel was built cheaply and was intended to serve one specific customer group - local people with lower social status. And by saying this I mean unemployed, people with drinking problems and drug addicts, and so on. List is almost endless. Over my 6 months long staying at this hotel I've seen very different kind of people. I've been forced to call police on the property several times over the last few weeks. Some are decent people I guess but some have gone into wrong paths in their lives. For instance, there was a man staying in a room next to mine which police had marked with 'no entry' sign. It tells everything. Hotel seems to attract people with unregular lifestyle. Construction noises, loud people, stucking TV (in all rooms where I've been have occurred this exact same issue, it does that once a while), construction error in one room's toilet's floor, problem with shower, no warm running water, problem with fridge). That list is horrifying long. Lasnamäe and self-service hotel is NOT a good combination. It's possible to stay there with relatively cheap price, but quality is very poor. I know what I'm talking about, even though I say it myself. This is NOT a good place with high quality rooms and service, and attracts wrong kind of people. That's how I view this and it'll never change.