Elysées Ceramic Hotel

Due to the current war in Lebanon, my flight was canceled, so I canceled my hotel reservation. When I emailed for a refund, the manager responded coldly, saying it wasn’t their problem and I should have booked a refundable room. I understand policies, but given the serious situation, I expected more understanding. Very disappointed with their lack of empathy.

I had a reservation at Ceramic Hotel from October 6 to 8. Unfortunately, we are currently at war in Lebanon, and my Air France flight was canceled, so my fiancé and I are unable to travel because the airport is shut: We canceled the reservation five days in advance, but they refused to provide a refund. The manager was rude, lacked empathy, disagreed with our situation, and even hung up on us. Learn about HUMANITY before managing a hotel

Not recommended at all.

horrible hotel do not go to this hotel. we had a group of 4 people and originally had 2 rooms with 2 beds. the moment we stepped inside the room it had a really strong smell of perfume like they were hiding a smell. the rooms were very small and dirty. the hotel breakfast was horrible too, even the bread was stale. there was no room in the breakfast place it was veryyy crowded. the only good thing about this place was the location. after we complained about the smell in the room he moved us to a bigger room for 4 people. it wasnt much bigger or better smelling. after we complained that it still smelled we just decided to open the window all day but there was still a smell. DONT GO TO THIS HOTEL i dont know why this is a 4 star hotel because it deserves a 1 star. it wasnt cheap either, so i had a high expectations for this place

Best thing about it is the location