Novotel Suites Montreuil Vincennes

This hotel is in a very bad location and the surrounding environment is a mess. I strongly do not recommend staying here. It is located outside of Paris and is dirty and messy.

Despicable customer service. Please I beg you steer clear of this hotel. I booked three rooms in September and changed dates through booking.com the following day. I received all confirmation for this and paid difference of price. When we arrived after travelling with a young family for 8+ hours the manager told us only one room had been changed and they hadn’t been informed EVEN THOUGH I had all the emails to confirm the date change and booking had spoken to the hotel initially to confirm this. We also paid the price difference to correct date back in september. But the guy wanted us to pay for the two rooms and is basically a scam artist. He was shouting at staff on the phone to booking and we were treated with zero respect. He laughed at my dad’s face when asked to be understanding. He shouted at my mum when she explained how ridiculous the situation was. Horrible customer service. So if you book here be prepared to be asked to pay again for your rooms. Complete joke. Unfair treatment and just so horrible for our initial arrival to Paris with a young family. Also the area is not nice and doesn’t feel safe. Let’s just say it’s not the Paris you imagine. So please do not stay here if you want to be treated kindly or fairly and also if you want a nice area! Thankfully booking helped us find another hotel which is beautiful and in the heart of stunning Paris.

I initially had a great experience at this hotel – the staff was welcoming, and the facilities were excellent. However, things took a disappointing turn at breakfast. Despite having paid for the meal, they ran out of food and were unwilling to serve more. The staff’s attitude was unprofessional; instead of resolving the issue, they made the situation worse with their rudeness. It was an unfortunate end to an otherwise pleasant stay.

The hotel is far from the tourist area and is located outside of Paris for those unfamiliar with the city. There is a local market next to it, and it is situated right by the highway. There are not many social areas, and the ones available are filled with rats. Paris seems to be full of rats, and it's the same in this hotel, which is very unsettling. Although we found the rooms to be quite clean, factors like these made us feel neither comfortable nor safe.

However, the most important issue is the behavior of the hotel staff. I wish I had learned his name, but the gentleman with glasses at the reception desk should never, ever work in the service industry with his off-putting and arrogant attitude. He rolls his eyes when answering our questions, makes faces when guests want to use the restroom in the lobby, keeps customers waiting for minutes, and doesn't care at all. I've experienced many hotels both in Turkey and abroad, and I've never encountered such behavior in my life. Thank you for so perfectly reflecting French hospitality.