Vantaris Palace

Despite our overall positive experience at this 4-star Greek hotel during our family holiday last week, an unfortunate incident left us feeling upset and disappointed. This was our second visit to the hotel, as my parents had previously enjoyed their stay there and invited us to join them this time. However, on the second day of our holiday, we discovered that my father's wallet, containing a significant amount of money, had been stolen from our room while we were present.
The incident was deeply shocking, especially considering that it happened within the confines of the hotel. To make matters worse, when we reported the theft to the front office, it seemed as though they didn't believe us initially. We had to return the following day to confirm the disappearance of the wallet and establish that only the maid had access to our room. Although they eventually read the lock, we were never informed about the outcome, and the management never reached out to offer any support or reassurance.
Despite the unfortunate circumstances, we must commend the fantastic restaurant team who went above and beyond to help us during this difficult time. They were truly great people and wonderful hosts, going out of their way to ensure our dining experiences were enjoyable. Their hospitality made a positive impact, and we appreciated their efforts in light of the challenging situation.
It is regrettable that the incident marred our overall impression of the hotel. We hope that the management takes the necessary measures to address such incidents promptly and ensure the safety and well-being of their guests. Despite this setback, we managed to find some solace in the remarkable service provided by the restaurant team. We sincerely hope that future guests have a more positive and trouble-free experience at the hotel