The Lake Hotel

Dear Hotel Manager, I am writing to formally express my disappointment with my recent stay at The Lake Hotel. Given your esteemed five-star reputation, I had high expectations for a seamless and luxurious experience. Unfortunately, upon arriving in my room, it became evident that basic checks had not been carried out before my entry. To my dismay, I found that the toilet was broken, the shower head was leaking, and bathrobes were missing from the room. These issues not only caused inconvenience but also failed to reflect the high standards expected of a five-star establishment. Even more concerning was the complete lack of acknowledgment or apology from your staff regarding these shortcomings. A hotel of your caliber should prioritize guest comfort and ensure that rooms are thoroughly checked before occupancy. The absence of an apology or an attempt to rectify the situation left me feeling neglected as a guest. I believe that, at the very least, a formal apology is warranted, along with an assurance that such lapses will not occur for future guests. I hope you take this feedback seriously and implement necessary measures to improve room inspections and customer service responses. I look forward to your prompt response addressing my concerns.

The family got sick and urgently needed to leave in 2 nights. The hotel was not flexible to compensate or find a different way to give back something to the family even when they asked that they will come another time!!! Shame on you What is the word for the worst customer service? Poor is not enough

It pains me write this review since Ioannina is the city my family is from and I want the businesses in the area to do well.

They consider themselves a 5 star hotel which in my experience is not true at all, it is a bad hotel disguised as a good one.

The staff were rude and were caught on more then one occasion over charging the price at the buffet because they thought my family did not speak Greek. They would also give you incorrect change in hopes you would not notice.

The beautiful pool they like to show on their website as being relaxing is far from it. What they don't tell you is that they open the pool to the public and it is swarmed with school children and teenagers who don't care about hotel guests.

Air conditioning in the room blew hot air the entire time, they would refill the tissues in the room with exactly '3' tissues. Yes only 3.

There is plenty more that made our experience staying at this hotel a bad one, however I wont list them all otherwise this review will be a novel.

If you're going to market yourselves as a 5 star hotel and charge those prices, then act like it.