Creta Princess by Atlantica Hotel

We came as a family of 4 with a 4 year old and 3 month old. The hotel is decent for a family break. Pools and slides very good for the kids and for an all inclusive the food wasn’t too bad although repetitive. As other reviews state, snack bar serving pizza/gyros/burgers which is decent. Drinks mainly all self serve, typical for an all inclusive, local brands but ok. Soft drinks not great at all. Al a carte restaurants advertised, but when we asked to book we were told they were finished after tomorrow, and fully booked. We should’ve had the option when we arrived to book or be told you could, this could be clearer as we missed out completely because of this. We opted for courtesy room as we had a late flight and didn’t fancy paying the €70 for 3 extra hours or €100 for 6 hours until 6pm. (I think these prices were made up to be honest) We had a good stay overall, but this was ruined slightly on the last day when we needed the courtesy room. We asked about 3 times whether we needed to book one and was told every time that we should turn up 5 minutes before as there is lots of different rooms. We arrived at reception for the room to be told we’d have to wait for another 3 family’s to use it first. Not great with young children when you’ve been promised you wouldn’t have to wait. Anyway we waited… when it was our turn I asked would towels be up there and was told yes of course. Got to the room, and the bathroom was left in a disgusting state by whoever was before us, toilet and shower etc… dirty towels all over the bathroom still. No one had even changed towels in between family’s. When I told reception this, the attitude shown was as disgusting as the room itself. It was as though it was our fault and we should just put up with it as it’s a room for everyone. Receptionist eventually sent a cleaner to sort it out but we obviously had to wait for this so wasted probably an hour and half in total messing about just to have a quick shower before transfer. Most staff all holiday were pretty indifferent but we never let that bother us, but the receptionist in question was definitely the worst. After this, I have to say a special thanks to…Maria ( I think) the guest relations manager was lovely and tried to make sure we were all ok and even gave our littleones a small gift to keep them busy at the airport. All in all it was a good family holiday but this incident did ruin our opinion of the hotel at the end. PS ignore people moaning about the beach, it’s lovely and quiet just get some beach shoes to avoid the rocks!!

My first and certainly not my last visit to this splendid hotel! The grounds were impressively well designed and maintained. Dream-like pools were clean and spacious. The kids had a blast playing in the children's area and using the slides. Excellent adventures all day long. Lounge areas inside the hotel were perfect for relaxing and if you chose the outdoors lounging areas, you had ample options surrounding the pools. This hotel is perfect for families and friends to enjoy delicious Greek and international dishes at the buffet. Entertainment is top-notch! My favourite experience is the genuine and helpful staff that strive to make Atlantica Ocean Beach Resort awesome in every way!

I think this hotel is not far from 5 stars compered to the other hotels in the Europe. Everything from Hotel services was perfectly fine from the biggening to the end. All staff on all levels are very polite and professional. Special Big Thank you to Kids club, The lady who look after children very intelligent and responsible you can feel you leave your child in safe place. Hotel in nice, clean with lot of places to relax for each age. Food is very good with lots of local choices .There is small shop with everything you may need. car rental in hotel for reasonable price and most important car park for free. You can also rent a small Jeep fully insured inc, road to Balos. There is also opportunity to make professional photos and buy trips all for good price. Beach towels without deposit. One evening We had a issues with light in our room but Electrician has been send within 10 min and sorted out immediately. I definitely would love to come back.

Visited in Mid-October for a short 3 night stay. Hotel has been refurbished to a high level and the bars/rooms/restaurant/pool areas are very modern and welcoming to relax. Estimate the hotel was only 25% full with the majority of sunbeds and tables in restaurants available. Guest relations were able to help book the a la carte restaurants ahead of check in which were both worth a visit. Food/drink was standard all inclusive, the earlier you go to buffet the fresher/more available etc. with plenty of variety. Enjoyed the entertainment with Greek night hosted at the Pool Bar and animation team star providing an impromptu concert after the salsa dancing. Nice location on the beach and easy trip from Chania Airport. Would recommend

We had an amazing experience at Atlantic Oceana Resort! The hotel has recently been renovated, and everything feels fresh and modern. Our family especially loved the Kids Club, which had plenty of activities to keep the little ones entertained. The pool area was absolutely stunning, with ample space for both adults and kids to relax and have fun. The staff were all incredibly kind and helpful, making us feel welcome from the moment we arrived. Their customer service really stood out – they went above and beyond by sending balloons and toys to our room for my daughter’s birthday, which made her day extra special! Overall, it was a wonderful stay and we can’t wait to return. Highly recommend this resort for families looking for a great vacation spot!

Went on business but turned out to be a memorable fuse of business and vacation for a good one week. As it was at the end of September, it was not crowded, thus both the resort staff and the facilities were not overwhelmed and in fact, I was treated to a really welcoming, spotlessly clean and calm environment. The weather was still quite warm so going to the external swimming pool was the highlight of the lunchbreak between calls and meetings. The lobby where I was mostly conducting the meetings was in earthly, relaxing colours, quiet and clean. The staff was friendly and attentive. The network was plenty fast and I was never interrupted or felt the would be a disruption of any sort. The facilities have been recently renovated and are very accommodating. All in all it was a fantastic experience I would highly recommend it, especially outside the really high season.

Outstanding hotel. After visiting many hotels in Crete, I can say that this one is one of the best. Outstanding food, clean and tidy rooms, large pools and the best of all is the nice team at the kids club: Oxana and Rithsa who my child really loved

The place was pretty and really nice! A little bit loud at The Time but not all The Time food was a little bit dry (chiken and other meats) The animator team i love you and i Will forever remeber you! Really nice and Versatile actions! For Kids and adults! Meny activities! The cleaning in our hotel Room was ok but it could Have Been better! ( The floor was dirty The entire week) Bed was okay but The sheets were wrong size and were little bit Ripped at the seams

We traveled to this hotel on the 8th October, all the staff at the hotel are friendly and helpful, I want to add a special mention about Celine on reception and Manager Andreas, who went above and beyond to help us accommodate our daughter who is disabled. The Hotel is spotless and having been recently refurbished has a modern fresh feeling about it. The pool area’s and slides are brilliant with something for all ages. Oh & its 32 degrees while I’m typing😍