Porto Beach Resort & Spa

Our first impression of Porto platanias is that it is a lower mid-tier family resort. While the inclusions of play parks, multiple pools, baby beds and a daycare are nice considerations they do not overcome the multiple shortcomings we have noticed in our first few hours here. Our first disappointment was the receptionist who could not be bothered to give us 100% of his attention during check-in; he was on the phone for a third of it, spent another third asking people behind us in line why they were here to see if he could have some "quick win" fixes and ended the check-in by speed running all the instructions of our stay and the resort map. These rushed explanations led to the misunderstanding of where to eat and what was included in the half-baked where the serving staff was much more well-mannered and even offered the two wines we ordered without knowing we would be paying for it. The buffet was well furnished with various options of meats, fish, salads, sides and desserts. Although there are vegetarian options, they are clearly less varied and refined. Time will tell if we get bored of the salad bar within our week long stay. The sea view from the main restaurant is very nice and quite peaceful. So far, the experience is 50/50 but the reason I am making my review so early in my stay is due to something that won't change in our time here, the sub-par room. hile spacious and with a kitchenette, there are many shortcomings and defects that make it seem like a cheap hotel room as opposed to the luxury resort it is trying to be. First thing you notice coming in are two large bright green plastic tabs hanging from under the lounge TV. I can only assume these are mounting guides left there. The kitchen has a cooking corner but the light and exhaust above it don't work. The mini fridge is very hard to open and slides out of place every time. The glass showers do not fully close or the stairs are to work to be efficient leading to spilling and wet floors; also the drain cover is loose and flow is slow resulting in a piece of plastic floating around. The sinks are well furnished with a glass, soap dispenser and various kits (sewing, shaving, tooth care) but there is no room to set your own things down. The furniture is generally dated; the bed lights are noticeably crooked and my end table drawer already fell out of its tray multiple times. Last but not least, while the resort offers many activities, one of them is a mini-disco currently keeping my eldest up as it is quite loud and easily heard from our room. Overall, we expected more for 3000 euros a week. Maybe my review will change by the end of the week if I am able to enjoy other aspects of the resort.