Plaza Hotel, Philian Hotels and Resorts

I think this is the first time in my life that I am commenting on any of my stays, but I want to warn people to stay away from this hotel. It's not even the average rooms in urgent need of renovation, poor service or breakfast, but its rather unauthorized cost they charged my card for the breakfast costs for 2 people that didn't have it. Tried to reslove with emails, but impossible to do. Book somewhere else, many great options around and thank me later.

I have added on my original review, as I was just falsely accused by the hotel that I lied about members of our party having breakfast. Please see the attached screenshot. Its beyond my comprehension that they would go this way and rather than admitting their mistake and returning what they have stole, they do this instead. For anyone reading this review, this should be enough.

To make things even worst, they sent a message to booking lying that I didn't pay, even though they knew they made an unauthorized charge on my credit card. Screenshot is attached. I am getting tired of this back and forth with them, but just want to protect future travelers. Believe me and other honest reviews of other disgruntled travelers below or them, up to you.

I recently stayed at Plaza and unfortunately, my experience did not match the expectations set by the photos online. The hotel appeared quite dated and in need of renovation, which was a letdown given the more polished images I had seen. The cleanliness was acceptable but not exceptional—some areas seemed to need a bit more attention. On a positive note, the hotel's location in the city center was a major advantage, providing easy access to key attractions and dining options. While the central location is certainly a plus, I hope the hotel will address the other issues to align more closely with its online representation.