Plaza Hotel, Philian Hotels and Resorts

I think this is the first time in my life that I am commenting on any of my stays, but I want to warn people to stay away from this hotel. It's not even the average rooms in urgent need of renovation, poor service or breakfast, but its rather unauthorized cost they charged my card for the breakfast costs for 2 people that didn't have it. Tried to reslove with emails, but impossible to do. Book somewhere else, many great options around and thank me later.

I have added on my original review, as I was just falsely accused by the hotel that I lied about members of our party having breakfast. Please see the attached screenshot. Its beyond my comprehension that they would go this way and rather than admitting their mistake and returning what they have stole, they do this instead. For anyone reading this review, this should be enough.

To make things even worst, they sent a message to booking lying that I didn't pay, even though they knew they made an unauthorized charge on my credit card. Screenshot is attached. I am getting tired of this back and forth with them, but just want to protect future travelers. Believe me and other honest reviews of other disgruntled travelers below or them, up to you.

I recently stayed at Plaza and unfortunately, my experience did not match the expectations set by the photos online. The hotel appeared quite dated and in need of renovation, which was a letdown given the more polished images I had seen. The cleanliness was acceptable but not exceptional—some areas seemed to need a bit more attention. On a positive note, the hotel's location in the city center was a major advantage, providing easy access to key attractions and dining options. While the central location is certainly a plus, I hope the hotel will address the other issues to align more closely with its online representation.

I booked a room for my family at this property and they said three times that our credit cards are not okay - we changed 3 different credit cards.
At the first two times they sent a notification that there is an issue and at the third time they just canceled our booking.

I must say that these credit cards have already been used to book other booking in other properties without any problem. Looks like this property does not cooperate and tries to avoid some of their potential guests.

Such a shame we had to choose other property instead.
I hope Booking will get to the bottom line.

hotel located in the center, you can reach most points on foot, unfortunately the parking lot is a joke with crossing several streets, the fee is 10 € a day for this pleasure, the windows are leaky which makes it feel like having an open window during the night - a tragedy, the service is very nice, the attitude quality/price ratio very low