Hotel San Valentino Terme

Problems from start to finish. Not only do they refuse to answer emails, but hardly any of the staff spoke enough english to communicate properly with. Seeing as every restaurant and business we went to (even a little electronics shop) had people that all spoke very good english and were all so welcoming and kind, this was surprising. We had a parking ticket and the lobby told us to go to the local police station, which was incorrect as in reality we had to go to our rental car company, so we wasted hours of our few days trying to figure out what to actually do with it. The room felt like it was only half ready. The walls were poorly painted (felt like it was just primer with no paint, which did matter because it felt like sandpaper if you rubbed against it at all), the beds were very uncomfortable and way too short (I am 184cm and barely fit, I didnt fit if I moved down the bed at all), the beds were also incredibly old and run-down, the pillows were just terrible and hurt my neck every night, there were only 2 plug sockets available in the entire room (4 if you unplug the tv and the bedside light), the bedroom light switch just decided to not work halfway through our stay, the wifi simply didnt work 50% of the time, the mini fridge kept turning itself off randomly and its handle on the front had broken off, the shower handle constantly fell off almost crushing my toe at one point, the "shower gel" provided was cheap hand soap in a squeeze bottle, the loo didnt flush properly, the bed itself was actually falling apart (the end of the bed kept disconnecting) but more than anything else, the air conditioning was shockingly bad. It was not cold, maybe just luke warm, and made a horrible noise while it was on. I could forgive the rest of the issues if we had a cold room after being in the unbearable heat all day, but it was terrible. The best thing this hotel did for us was provide us with a relativley powerful standing fan after being asked about it, which saved us as without it, we would have had to leave. I am under the assumption that every hotel on the island has this issue with "centralised air conditioning", but that doesn't make it ok. You need individual AC units in every room, especially for over 100 euros a night on an island that often gets into the 30+ degrees. I wish I had taken more photos of the room, but only remembered to get a pic of the shower handle.
The positives are that its in a good location on the island, the staff were ok, the lobby was very spacious and calm, they had a beautiful baby grand piano in the lobby as well, the breakfast was good, it was generally very clean all around and there is onsite parking for scooters and cars (for €8 a day though). That is it unfortunately, and no where near enough to say its a 4 star hotel in 2023. Honestly the best thing about this hotel was the piano and the cleaning staff, who were excellent and very sweet.
I want to be positive about this as we had an amazing time on the island, but this hotel just isn't enough. It wasnt a peaceful stay, it was full of problems which added up over and over again. Nothing just worked. Save yourself the hassle.

Also, finally I get a response after leaving an honest review, though I am being told I am lying about my stay and that I am only leaving a bad reveiw for a refund, which is absurd. I couldn't care less about a refund, though it would be nice since we didn't stay our last night. I have never dealt with a business like this before. There were a few things about my stay which were great as i mentioned, but overall it was unnacceptable and to recieve such a rude reply when I was being as honest as I can is unbelievable. I recognise running a hotel is very challening, but I really hope you take on board what I have said and try to fix them for your next customers. I almost broke my toe in your shower because of the handle for gods sake!

Bottom line: if you like poor service and paying for more than you get then this is the place for you. The reception staff was extremely rude.

After the first day, we were talking about when we could come back next. Then the problems started. After waiting in the designated area for the shuttle service to the beach, we contacted the front desk to ask why no one had shown up for 45 minutes. Then, when reporting the issue, the staff got mad at us and another couple for asking for the ride. After, they told us to be at the pickup spot at exactly 5 pm. At 5:30 when we called to ask where the shuttle was, the front desk yells at us again for being problematic and then hang up on us.

The next morning, when in the thermal spa, the staff kicks me and my children out of the spa for not wearing a bathing cap. The staff then follows us to the pool and tells us we cannot swim in the pool either. We lost almost the entire morning until the management told us we could purchase a bathing cap for 2 euro and told us it was our fault for not asking it. We lost an entire day for nothing.

The worst part about the stay is that the staff seemed to enjoy treating us bad and making us suffer. Terrible.

Excuse me But Please Do NOT lie !! You don’t know me!!! Don’t say you do, why are you so rude my gosh!!! That’s why you will never succeed ..... God Bless

the fatal hotel, greyhound, haughty, terrible experience, terrible serviceS