Grand Hotel Santa Lucia in Naples

Old hotel, expensive for what you get, do not pay extra for balcony it is a rusted out death trap and more like a Juliet balcony with no room. weather was warm when we arrived and needed to you the AC which was working but the next day it was hot in room and we inquired and they told us it was the time of year they switch from AC to heat, the hotel says it’s impossible for them to have both as the system is old so the entire hotel gets whatever the season permits so no more AC until spring, this is ridiculous for a $500 a night 4 star hotel, do not recommend

When we booked this trip, 9 months ago, we asked for a balcony room, even asking about smoking cigars on the balcony. We arrived this week to the front desk clerk fighting with some ladies in the desk office. After the fighting stopped he came out to help us. We were then assigned a room that looked at the center of the hotel. It was dark and very depressing. I went down to ask for a balcony, so I could enjoy cigars, drink wine and see the view. We were upgraded for 250 Euros (around CAD$400 extra for one night) Arriving at this room we found that the balcony was about 12" deep. I ended up sitting on the ground, just outside the door, crammed on the balcony. We stayed in three hotels in our 10 days in Italy, this was the only one that not only disappointed us, but greatly disappointed us.
In addition, we asked the gentleman to please order a taxi to pick us up the next morning at 6:30am, as we had to make a flight. He told us to go to our room and come back after 6:00pm/7:00pm to make the request. I'm guessing that this is because that's when the next shift came on. We stay in 4 & 5 star hotels all of the time. Requests, such as this, are simple and always handled immediately (anywhere else they would have offered to leave a note for the next shift)
My one big compliment was to the nice man who helped us with our bags and showed us to our room. He was so pleasant and smiled the whole time.