Grand Hotel Santa Lucia

"Approved from all points of view", above all pet-friendly. Very precise restoration, full of art and good taste. The staff is exceptional s great location📸, cleanliness and quality of mattresses and pillows for me and my neck is always hard to find (I asked for Dorellana) ... 10 and praise🤗 !! Perfect gym. Clientele too. The only insurmountable drawback concerns the lack of a roof and spa, but basically it's better this way. I love, thank you to the hotel and all the staff. Until next time, Dr. Stefania Iannuzzi.

By the port, in front of the forte. Great location with good service. The interior design was great. The breakfast serves homemade pastry and very good ingredients they choose.

This was our second stay and we had 4 rooms total. The A/C in one of the rooms did not work, and we were given another room. Our most expensive room's A/C barely worked, never getting below 26.5 even when set to 18. We mentioned it to the staff, and they adjusted the thermostat down to 16, but it didn't change anything. It was not bad enough for us to complain again, but when we had another couple in the room it could not keep up. The appearance of the hotel was great as always. Views from the rooms were great. Very high quality breakfast which we recommend. The front desk staff was always very attentive, friendly and helpful. Most of the breakfast staff were friendly, but not as attentive as they should be with bringing cutlery and taking orders shortly after arriving. One of the breakfast staff always ignored us.

In general we were very pleased with the hotel. Our room was large and had a great view of the Bay. The staff waiting on breakfast were helpful and pleasant. The breakfast itself was limited in extent but of high quality. There are a few negative points. We asked at reception if they could change a 50 euro note into, say, two twenties and a ten but were told to go to a bank! The jacuzzi in our room (106) needs attention: the drain plug to release water didn't work properly (the person sent to show the procedure didn't understand the problem) and apart from the light around the edge, the various functions failed to operate. The cold tap on the washbasin leaked at its base, sometimes to the extent that water dripped onto the floor.

A most pleasant hotel in a great location...

I've used this hotel a few times now and on all occasions, the experience has been very good.
Staff are genuinely friendly and helpful, and the hotel is clean. The restaurant is functionally very good, the location is fantastic - it's on the Bay of Naples and within short walking distance of the major attractions, including Via Vittoria.
I highly recommend Grand Hotel San Lucia.

Clean and modern hotel. Good breakfast. Clean modern rooms. Friendly and efficient staff. Great location which felt safe at night (that’s a big call for Naples!), about 10 minutes to the palace.

We were also lucky enough to get a free upgrade to a junior suite when checking in, which was a nice bonus.

We stayed here for one night in September before heading down the coast and it was a perfect choice. Beautiful calm views from the balcony, large room with excellent shower. Staff at the front desk accommodating in helping us organise ferry and print tickets. Lovely restaurants and bars just minutes away. Thank you