Renaissance Naples Hotel Mediterraneo in Naples

Totally overpriced! Required 200€+ per bight but even don't have complimentary water?? Even taking a night cruise to Sicily can get a small bottle of still and sparkling...How could a four star hotel give us nothing. Asking the hotel they tell me I can fill my bottle in the front desk, but the water kettle was totally empty. Asked the front desk and they told me they will call their colleagues to fill it but waited for AT LEAST 2 HOURS they still didn't fill it up. How ridiculous is it.

The roof top whirlpool is nice, the wall of the room is a bit worn-out, normal breakfast with little choice.

I am so sad because I really loved Naples but our hotel stay wasn't comfortable. I wanted to stick to Marriott and this was the only option in the area. With my experience, I wouldn't pick this location again.

Room: POOR. Room was very outdated. The sofa at the bottom of our bed had streaks of stain on it and was so gross. We ended up asking for a blanket to cover so we could use it as extra seating due to lack of additional seating in the room. Bathroom was very tired and the only thing I liked about it was the big unusable window to provide some light. Every time we showered, water got out every where and even sipped into the main room...

Location: OK. Close to the train station and some hubs. But it was not a great walk. I wouldn't feel comfortable walking by myself.

Service: POOR. Staff at the rooftop bar and restaurants are good. But front desk staff was not welcoming at all and gave me attitudes during check in.

Noteworthy: what's up with the tiny elevator doors? One of the elevators stopped randomly with only 2 of us in there one day. This caused me to be extremely nervous the rest of the stay if anything else could happen.