NH Napoli Panorama

The hotel was okay. The location is perfect. The room cleaning service was so-so. Claudia at the front desk was really great!

However, what makes this hotel an unforgettable experience is the level of genuine care and hospitality that Pietro provides at the bar at the main lobby. Dude really made it an unforgettable experience, and treated my mom as if it was his mom. If you talk to him he’ll tell you he loves what he does, and it really shows.

Beautiful place, all inclusive. Full of vibrant workers and hard workers. However, I do suggest that the mood down at reception needs to be mildly evaluated as some clients were not treated the same as me. The location is beautiful, the rooms are spacious. Overall amazing experience!!!

Room is very beautiful and clean, with a great view to the city. The location is great, and in the center of Naples, making it easy to walk everywhere (all the historic spots and the beach). The staff was very friendly during meals. However, the service at reception was quite disappointing and somewhat rude at times.

Amazing hotel with very friendly staff! Right in the middle between the busy historical district and the calm seaside. The room was very comfortable with all the amenities and more! I would definitely stay here again.

Great location near the ferry dock & castles. The lobby is pretty & workers are friendly. The rooms are quite basic as far as amenities. No coffee or water kettle & the only bathroom amenity is a shower cap. The bed is comfortable & the towels are nice. The views from the room are very nice.

The NH Napoli is a big hotel well located in the heart of Napoli, Italy. The rooms are comfortable and big enough for European standards. One thing I didn't like is that people tend to gather at the steps of the entrance to the hotel and it is difficult many times to either walk in or out of the hotel. Also, since people smoke a lot throughout Italy there is a nasty smoke smell trapped at the entrance of the hotel.

Stayed for a work trip in April. The location was near our office, the breakfast was decent and the bed was comfortable. Unfortunately, the rainfall overhead shower didn't work in my room and I had to use the smaller one.

My room was thoroughly cleaned, bed made and towels refreshed. At night, the air conditioning was very loud, so I turned it off and then found that there were not many lighting options in my room. My room was on the 19th floor but despite very noisy elevators which shook and wobbled, it was fine.

I stayed in the hotel for a congress, all the staff was extremely helpful, polite and there for anything I needed. All areas and rooms were very clean and the location is just fantastic! Surely recommended! Thank you to all and specifically to Ilaria, Rosario, Carmen, Antonio and Pasquale!

I stayed here for a work event and really enjoyed it. There was a problem with the first room I stayed in but they moved me very quickly after the first night and I really enjoyed the rest of the stay. Amazing views, very central location, and fantastic service from all the staff I spoke to. I don't normally sleep well in hotels but I slept really well here. It's true that there are some bits of the hotel that could do with a bit of maintenance, but overall I think it's good value for money and would definitely stay again. Thank you! (P.S. You should also check out "Kitebeer" which is in the alley just around the corner from the hotel!)

We stayed for one night, and it was quite pleasant. The hotel is very comfortable, with a comprehensive and delightful buffet breakfast. The staff is friendly, fluent in English, and some speak Spanish. I would stay again without hesitation. The cleanliness and decor are noteworthy—beautiful and comfortable.