Ibis Styles Palermo Cristal

The rooms was okay, the four of us stayed there for three nights, BUT every day our key card for the room stopped working. It was horrible.

Whenever we returned tired from our daytrip, we had to have our card replaced, which meant on some days to wait in the lobby, due to other residents checking in, for half an hour.

Beside that, the breakfast wasnt that good. A lot of cakes, barely greens, and we guessed, the smashed eggs werent real.

Cant really recommend, but the staff was nice.

Reason : Unhappy with quality of stay
Comments : On 19.05.2024, at 15:50, the male staff working at the hotel reception gave information about me that he should not have given to the unknown taxi driver who came to the hotel, such as my personal information, family person count and my friends and total person count, exit information. On 18.05.2024 at 00:30, the same staff disturbed us by calling my room directly, even though he knew that I had a baby, and again gave my personal room information to the owner of the restaurant across the hotel and had my room searched. How can an employee of a hotel that I trust and choose because of its brand act so casually and unprofessionally? Does ibis hotel not provide any training to its staff? The reception even wanted to collect the wrong bill from us, as if it was their own job, due to the mistake of the restaurant across the street. Does this hotel organize the bills of the restaurants on its streets? After this embarrassing incident, I went and solved the problem at the restaurant, they apologized, but the hotel staff did not have the decency to apologize, and they shared all our personal information in an unsafe manner with people they knew nearby, such as restaurants and taxi drivers. I hope our passport information will be safe after us! I am astonished and condemn this hotel and its staff.

Answer to hotel:

First of all, we did not give the wrong table number, the restaurant themselves brought the wrong bill and they apologized and said it was our mistake the next day. The answer you gave is more shameful than what you did, you are a very rude business. You are such poor quality personnel that you deliberately imply that we paid a small amount to the restaurant because you think we are like you. My comment to you is just a little. I will no longer waste my time on a low-quality business like yours. not to see you again!!!

The staff at the reception a blond girl and a brunette were so rude and aggressive when we complained about them charging double the price of the actual tax per night per person required to be paid as per local regulations shown on the internet. Would never stay there again!

Despina Kouros checkout date 26.03.2024

They put the IBIS hotel chain to shame. At breakfast, they only had coffee substitute and as a milk same, powder substitute. If you wanted an espresso, you had to get it from the reception 2 euros. Non-soundproof rooms, you couldn't sleep because of the noise of the cars. And the mattress is like concrete, bed was breaking your back. Per all, below standards, aggressive staff. I do not recommend.