Artemisia Palace Hotel in Palermo

I am giving this rating due to the unprofessional and disrespectful treatment we received from the front desk staff. On the morning of July 17th, our Booking.com reservation was cancelled without notice on the day of arrival.

When we called to understand the situation, the female receptionist was incredibly rude, repeatedly hung up on us, and at one point, put us on hold where before we could clearly hear the staff laughing at us. Despite our efforts to communicate (even offering to speak Italian), the lack of empathy was shocking. We eventually went to the hotel in person since we had already paid, only to find out there was a room available after all. No apology was ever given for the stress caused.

It is a shame because, apart from this, the room was actually very pleasant and the breakfast staff were lovely and very friendly. However, the initial experience and the mockery from the reception staff were unacceptable. I would not stay here again.

This hotel has seen the 4th stars in inauguration day, but since then, it’s total decay in construction and services. We changed 2 rooms. Both of them had mold, lack of decent cleaning, ac that had all the dust in it and noise. The location is the best thing about it, but also the neighbors are very loud. Don’t recommend unless you really have to, but they take advantage of this issue and they overcharge, as was our case.

The worst motel ever existed, I can't comprehend who has given this below zero hotel 4 star, dirty room, molds in shower, receptionist didn't care, 1st nite noticed shower glass door broken, they changed the room and 2nd room had mold in the shower, even manager didn't do anything, bad location as well.

This is a run down, but very conveniently located hotel. The staff is very nice, but my windowless room was shabby and depressing. Several of the people staying there in other rooms complained of the same. My room had a broken fridge, which was never fixed, black mold in the bathroom (in at least 3 rooms), and a broken shower head. Not exactly 4 stars. The breakfast is not bad, but you are better off going out, there is so much amazing food in the city.

I want to reiterate that the staff could not have been nicer, but they are let down by the maintenance of the place. Given the toxicity of black mold, I would pass on this one.