Hyatt Regency Kotor Bay Resort

### Review of Hyatt Hotel

**Location and Amenities:**
The hotel boasts a prime location with direct beach access, two outdoor pools (one featuring a bar), and an indoor pool. The beautiful sauna overlooking the beach adds to its charm.

**Atmosphere and Service:**
While the location and amenities are commendable, the hotel unfortunately lacks character and feels quite cold. The staff's performance is notably poor, with many being unfriendly and unskilled. There are a few kind individuals, but the general service level is disappointing.

**Dining Experience:**
The breakfast options lack healthy choices, and dinner at the main restaurant can cause discomfort. In contrast, the two beach restaurants offer a better experience, particularly the one serving pizza, which has excellent service and management. This restaurant also offers shisha, if that's of interest. However, the more sophisticated beach restaurant suffers from the rudest hostess I've encountered, who unreasonably rejects guests. Additionally, the kitchen's performance is subpar, as a simple sea bream took over two hours to grill despite few diners.

**Room and Pricing:**
The room, priced at approximately 360 Euros per night during high season (July), was cold and faced the street. While the location justifies the cost to some extent, the service, room quality, and food do not.

**Additional Facilities:**
The gym is small and frequently overcrowded, limiting its usefulness.

**Conclusion:**
For a better experience, consider upgrading to a hotel like One & Only, which offers stunning amenities and exceptional service and food, albeit at a higher price point (around 1,500 Euros per night).

Despite normally enjoying Hyatt properties, this particular hotel tends to disappoint a significant number of guests, likely due to its large and diverse tourist clientele from the Middle East, Ukraine, Russia, and the UK.

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**Note:** This review aims to provide constructive feedback and reflects the experience accurately and respectfully.

We had a very mixed experience at this hotel.

The good bits: The beds were very comfy, mattresses felt good quality. The views from the beach area are stunning and would be hard to beat anywhere in the world. The food in the lighthouse restaurant is very good, we went 4 times in total during our week stay and tried most things on the menu. The service in the Lighthouse restaurant from Igor was exceptional. The spa treatment my wife had (Bali massage) was really good. Beach bar is a lovely spot for lunch and the food is good.

The not so good bits: We booked a sea view room only to find that you had to look to the left off the balcony to see it, if we were in the room and looked straight all you could see was the roof of an old building. We asked to change rooms and we got the room directly above which was not much better, they said they couldn’t move us anywhere else.
The hotel walls are so thin you can hear every movement in rooms adjacent and above. Curtains are not adequate and the room is broad daylight at about 6:00am. We had 3 birds nests in the roof of our balcony, the tweeting woke us up at 4am every morning and we couldn’t use our balcony as birds were constantly flying in and out and the balcony was covered in bird poo every day. The hotel had events in 2 nights in a row during our stay and had fireworks late on both nights, as late as 00:15 without notifying us. This not only disturbed our sleep but was very frightening. The hotel had electrical issues during our stay which I understand was not their fault, however this issue kept turning our bedroom lights and TV on at random points during the night. We asked them twice to unplug the TV as the socket was enclosed which they did not do. All of this led to a week of poor very sleep, not what you go on holiday for. Also one day we went to the pool with a bottle of water we’d bought at the shop. The pool staff confiscated our water and said we could have it back when we leave. I completely understand not being able to bring in drinks you’ve bought from elsewhere, but water needs to be an exception. When it’s 36 degrees you cannot be taking water off your guests.

Unfortunately all of this leads me to say that this is not a 5 star hotel. As mentioned Igor is the only person in the hotel who gave us a 5 star experience, the rest of the hotel is a 4 star experience at best in my opinion.