Mediteran Hotel & Resort

The hotel does not meet the advertised 4-star standard at all – in reality, it wouldn't deserve more than 2 stars. I'm not a demanding guest, but the price through the travel agency was completely unreasonable given the quality of services. Room: Musty air, mold, peeling plaster, dirt, pills and trash under the bed left by previous guests. Unhygienic and dangerous for children. All inclusive services? In reality, it was only full board (3 meals a day). No snacks between meals Only instant Nescafé from a machine; proper coffee and ice cream for an extra charge Staff seemed annoyed and unhelpful Flies on the food Pool water was unpleasantly cold until the afternoon. Elevators were unsafe – no sensors, our child got pinched by the doors several times. Aquapark was partially out of service, surfaces were sharp and dangerous. The hotel is located next to a busy road – noise, smog, exhaust fumes. The beach is 400 meters from the hotel entrance, made of sharp gravel – very uncomfortable to walk on. Hotel sunbeds were occupied by non-guests who paid for them, so we had to pay for our own on a different part of the beach. Experience with Mediteran Express (same company as the hotel): We bought a ticket from a local vendor for a bus that was supposed to arrive in 3 minutes – it came 30 minutes later, completely full, and we couldn't get on. Another bus came late again and was also overcrowded. We didn’t get a refund for the ticket. The driver was aggressive and acted dangerously. On another occasion, I paid for the ticket only when getting on the bus – the driver almost closed the door on my hand, and the ticket seller didn’t give me any change. Think carefully before booking this place – it's definitely not worth it under these conditions.

Where to start ,we came at the hotel ,everything was fine except that thing the receptionist take our id cards ,which is not normal because we had plans to go to Croatia and without ID it’s not possible.The next thing is the rude people there ,no one was smiling except the person in the pool ,we has amazing! Our last day was horrible we were sleeping when something scared me ,because one of the housekeeper decided to come in the room ,and when she saw our luggage she closed the door very loudly and scared is.I paid relaxing vacation there and I didn’t expect such a thing! And the housekeepers talked very very loudly outside and no one could sleep!I don’t recommend this place!

I had high hopes for this hotel based on its reviews, but my experience was absolutely ruined before I even got to stay there. The security staff was incredibly rude and unprofessional. Instead of being welcoming and helpful, they were condescending and dismissive, making me feel completely unwelcome. It’s shocking that a place advertising itself as “hospitality-driven” would employ such individuals.

I can’t imagine what the rest of the service is like if this is how they treat potential guests. Needless to say, I canceled my plans and took my business elsewhere. If you value respectful treatment and good customer service, I’d recommend avoiding this hotel entirely.

First 4 star hotel but was severely disappointed - having frequented 2 and 3 star hotels over the years, this was barely a 2 star - yes, they offer add ons for additional payment but when we came, broken toilet seat that constantly moves when you sit on it (did report it but never fixed), no 24 hour room service (apparently not the right time of year), air conditioning didn't work despite temps reaching 28 degrees, room decor was outdated, substandard with ripped wallpaper, broken bathroom shelf, broken toilet seat, curtains that let light in and a lovely smell of smoke coming through the ventilation from other rooms - not sure what others expect for 4 star but this wasn't it. Positives were the bed was comfy so no complaints there but not sure I'd pay what we did just for a comfy bed! Very disappointing.

I just checked into the hotel. Extremely rude receptionist! She gave me room number 005, which is on the ground floor with a view of nothing. There is a terrible stench of sewage and ammonia in the room. after I addressed this problem, which is not a small problem for a business person who will spend 3 days in that room, she told me that the hotel has no available rooms. Given that it's the off-season, she's probably lying!