Hotel Elektor in Krakow

We booked for two nights because the reviews were very good. However, we were disappointed by the lack of maintenance in room 305, where we stayed from September 4th to 6th, 2025. Despite the fantastic location, a spacious room by European standards, a comfortable large bed, and a decent breakfast, the room itself is in terrible condition. The air conditioning was broken, and the temperature inside the room was 27°C (81°F). We had to complain to five different people and were told it could only be fixed after our stay. Because of this, they offered us a 15% discount on the amount we paid, which, as of the time of writing this review, has still not been confirmed. The same goes for our initial 100 PLN deposit, which has also not been returned. The carpet was very dirty with dark and red stains. The shelf in the closet was poorly glued on; it couldn't support the weight and broke. We reported what happened and were then accused of not having reported the initial damage. The refrigerator doesn't get cold enough, the towel warmer doesn't turn on, and the Wi-Fi signal was too weak to be usable. Furthermore, the old hair dryer overheats and shuts off after a very short time, and the floor of the shower was dangerously slippery. The staff member, Klaudia, was very rude and indifferent about the air conditioning situation, which was completely different from all the other employees. We just hope everything gets fixed so future guests don't have the same problems we had during our stay. To ensure a pleasant experience for anyone reading this, NEVER accept room 305.

We booked for two nights because the reviews were very good. However, we were disappointed by the lack of maintenance in room 305, where we stayed from September 4th to 6th, 2025.

Despite the fantastic location, a spacious room by European standards, a comfortable large bed, and a decent breakfast, the room itself is in terrible condition.

The air conditioning was broken, and the temperature inside the room was 27°C (81°F). We had to complain to five different people and were told it could only be fixed after our stay. Because of this, they offered us a 15% discount on the amount we paid, which, as of the time of writing this review, has still not been confirmed. The same goes for our initial 100 PLN deposit, which has also not been returned.

The carpet was very dirty with dark and red stains. The shelf in the closet was poorly glued on; it couldn't support the weight and broke. We reported what happened and were then accused of not having reported the initial damage.

The refrigerator doesn't get cold enough, the towel warmer doesn't turn on, and the Wi-Fi signal was too weak to be usable. Furthermore, the old hair dryer overheats and shuts off after a very short time, and the floor of the shower was dangerously slippery.

The staff member, Klaudia, was very rude and indifferent about the air conditioning situation, which was completely different from all the other employees.

We just hope everything gets fixed so future guests don't have the same problems we had during our stay. To ensure a pleasant experience for anyone reading this, NEVER accept room 305.