Golden Tulip City Center Hotel

I've been to this hotel many times. Never had any issues whatsoever. This time, a very mean and unpleasant woman working at the reception. She disabled the cards to the room after breakfast, so i had to go to the reception and ask to enable the cards. There i was told that i have no access to breakfast even tho i did. After arguing back and forth many times and showing in my app/membership that i have access to free breakfast. We agreed that if i was able to show proof that i paid (which i did) that I would be able to go there again. After showing her the proof, she said that it's a scam and was going to make a case out of it. I paid, but that was a very unpleasant situation. The day later, the same woman was working and "suddenly" the same card she stopped. Stopped again. And we had to go back to ask her. When i asked her if i was able to get 2 cards, i was denied. Even though I've never ever had a problem with that before. She definitely ruined our stay in krakow and our experience in this good hotel. I'm probably going to find another hotel to stay in after these extremely unpleasant experiences.

Booked this, and when we came. It was closed. Messed up our whole day. Do not recomend. Find somewhere else to live!