Hotel Royal Queens in Singapore

Bad manner not helpful cheating

This was my fourth stay at this hotel. The first and second visits were impressive and left a great impression. However, during my third visit, I felt the overall experience had noticeably declined, which made me think it might have been a one-off issue. Unfortunately, this fourth stay confirmed my concerns, and I’ve decided it will be my last.

Pros: The hotel is close to the subway, making it very convenient for getting around. The rooms are also quite spacious compared to other hotels. The front desk staff provided good service; they were always helpful and answered all our questions. They even gave me a map, which was a thoughtful touch.

Now for the downsides, which I have quite a few:

1. The facilities are extremely dated! I was genuinely shocked to see such an ancient air conditioning switch. The room felt a bit damp and had a strange smell upon entering, especially since the windows couldn't be opened. On the first night, I felt a strange chill after getting into bed, and by the next morning, my throat started to feel sore. To my disbelief, the air conditioning unit was still off – completely untouched! This was quite astonishing and left me feeling very disappointed. Since cancelling wasn't an option, I had no choice but to reluctantly endure the stay.

2. There was no complimentary bottled water provided in the room. The electric kettle was hidden away under a cabinet, and it took us a long time to find it, eventually having to ask the front desk. They also failed to mention that there was a drinking water dispenser in the hallway, which we only discovered much later!

3. Despite staying for several days, the incredibly thin disposable slippers were not replaced daily. I had to call the front desk once to request a fresh pair, but to my dismay, they still didn't proactively replace them the following day. I had to call *again* just to get new slippers!