Aspen Hotel Ist

The worst hotel Iv ever stayed in in my whole 33 years of being alive! When I got there there was a misunderstanding with the booking I had to pay an additional £70 for a room. I’m a women travelling from the UK all on my own I was so tired I’d been up all night I was in tears at the reception and the guy at the desk was laughing at me and talking about me in Turkish to his colleagues it’s the worst experience Iv ever had. The air con doesn’t work. You open the curtain to look out the window and it’s just a concrete wall. Prisoners get better views from there cell! I asked reception for a recommendation for something to eat they walked me across the road to Aksu Restaurant it was £46 for my kebab and salad and an extra £9 for a glass of wine which was disgusting I couldn’t eat or drink it it was that bad. I felt like they was all in it together to rip me off because I was a tourist. I asked for an iron every day they never brought one, they kept saying it’s coming but it did not ever arrive. The sauna and steam room was out of order. Also the jacuzzi didn’t not work it was ice cold. I went in the swimming pool and there was beard hair floating around in it. I stayed for 5 nights and my room didn’t get cleaned till the 4th night and they didn’t even change the sheets they just made the bed when they did eventually clean it after me complaining. Didn’t feel safe in the area 2 men followed me back to my hotel from McDonald’s do not recommend anyone stays here or in this area. I hope I help someone have a better experience in Istanbul then I did. I can’t wait to get home.

Hot water was not working 1 morning so our entire tour group had to use cold water. AC unit was not working and they could not accommodate with anything because they were fully booked. Beds and pillows feel pretty hard compared to other hotels. Wifi is slow even at like 1 in the morning when nobody uses it. Some showers have black stuff near the edges and corners of the shower, possibly mold? Breakfast has very limited choices. Water came out yellow one night. The hotel was close to the Aksaray metro station.

The corridor in front of the rooms was like construction site. The WiFi was not available in our rooms.

This is very good hotel.and good room srivec and meny delicious food

Breakfast wasn't good. Only vegetables with some cheese and black tea. We paid for simple hamlet. When it says breakfast included it should include full breakfast not to pay for the hamlet. Toilet was not good. Broken and repaired with silicone shower areas.

The hotel 1 star I think hhh
The brake fast wood poor
The staff amateur
Room service very bad