Biz Cevahir Hotel Sultanahmet

The experience was good overall. However, there are a few comments l'd make on some components that the hotel fell short on.

1. Service. The service was good but shallow. The bare minimum was provided, salutations (the usual "good mornings" and "good evenings" upon entering) and overall etiquette. Nonetheless, the service provided by the concierge called Jafar felt extractive. He upsold us the Orient Bosphorus boat dinner for our Christmas Eve dinner which was a one star experience.

On top of that, he asked us if we wanted to buy ceramics from the store across the street (The Tree of Life) which was a store that I organically found since the store associate came from the same country as me. Upon hearing us having made a purchase there, he asked how much we spent —a clear implication that he was gonna collect commission despite having not referred us to the place.

2. Room quality. The rooms were hot with centralized heatina that could not be controlled We informed the front desk about this matter but nothing was done about it.

I don't want to berate the hotel too much. After all, 3 stars is more than 1. So there are some positive aspects worth noting.

1. Location. Fantastic location being in Sultan Ahmet and within walking distance of the Blue Mosque, Hagia Sophia and the Grand Bazaar.

2. Consistency. The overall experience from breakfast and house keeping was great. Credits to the kitchen staff and the one older house keeping gentleman who maintained our rooms well during the length of our stay.

The overall recommendation would be that it's a good hotel and I'd recommend staying there.
Guests would need to be vigilant about their holiday activities -perhaps planning some arrangements before arriving. Also, to do their own scouting and to not depend on the staff there.