Serai Hotel

The first day, we had an issue because the shower in the room didn't work. Also, the rooms are poorly maintained in matter of cleaning, we wash ventilation cover ourselves. However, the biggest problem of the hotel is poor management, who always push employers to fix the problem and face unsatisfied customers. Otherwise, people working at reception are nice and polite. After complaining, the room was much better cleaned.
The good side of the hotel is very clean linen, good position and comfortable rooms.

We are about yo check out and enjoying a lively included breakfast, every staff member has been really friendly and willing to help patiently with directions etc. I found the area a bit intimidating at first but after the first night I was fine , it’s so busy . Deniz was so helpful. I would definately come again . X
Ps diagonally across the road is a baklava shop selling it for about 70% cheaper than on the high street, tastes just the same and pomegranate juice out the front for 100 lira (about $4-5 aus) really good quality x

PROS

The location is excellent (around 5 mins to walk to the tramway, 10 mins to Metro), you have groceries shops around, restaurants and other clothes and souvenirs shops. The room was clean: towels were changed everyday; toiletries, water, coffee and tea were refilled if emptied. The rooms have everything you need for a comfortable stay: refrigerator, hair dryer, clean linens, AC and MOST IMPORTANT for Istanbul: soundproof windows and walls. Also, the hotel has an elevator and the hotel staff was really friendly.

CONS

Not really something to complain about, but I would have appreciated if the everyday cleaning paid more attention to floors. The breakfast was a little monotonous (but the ingredients were fresh and alltogether provided all you need for a good start of the day). Also, something the room would need for a better sleep: curtains that cover the whole window, not just a part of it.

Delayed review- stayed in August 2023 for 3 nights. family of 3 (mom , dad & teen son). We stayed on the top floor deluxe/ terrace room for 3 nights. We ENJOYED our stay!
The AC/ cooling was great. Bed was comfortable. The Toiletries offered were very generous! Thank you! There is a small fridge in the cabinets of the room entry area. It was a little small for us, but we knew this beforehand. We stayed at Serai for the location! It’s SUPER close to everything..esp Tram beyazit- to cemberlatis- to sultanahmet is about 4-5 min. Or maybe a 12 min walk. 2 small markets one-2 blocks up to grab some drinks & snacks for the room.
They offered a convertible chair- single sofa bed. I slept on it bc my son is so tall. Honestly, i slept great. The duvet & sheets were nice a clean & of good quality.
The terrace was a great place to enjoy the mornings & evenings. There were 2 chairs and a small table.
The Serai hotel was VERY well priced. Great location. We’ve been to Istanbul 4 times.
The bathroom was clean & shower/water temp-pressure = all good. Staff were always welcoming and nice.
The only somewhat negative thing would be some noticeable water damage near terrace door-windows and ceiling. The hotel hallways carpet- walls may need some more frequent “deep cleans” or maintenance (wall scuffs & minor carpet stains). I know w so much foot traffic esp w suitcases it’s hard. But possibly use some type of tile or protector on walls to prevent-or touch up the paint.

its a small room but enough also its clean,
the service is very friendly and helpful,
the location is perfect you can go everything by feet and the metro is also near like 2 minutes.
So all in all its a very good hotel. BUT its absoluty no suitable for a car! so drive there with a taxi, metro or best by feet.

Lovely clean hotel, in a safe area and close to the main attractions from Sultanahmet (Blue Mosque, Hagia Sofia, Topkapi, Grand Bazar etc.). There is a tram stop nearby and you can easily get from there anywhere in the city. The room was cleaned daily and the people from the reception were very kind and helpful with everything.

It is not best hotel which I visited, but hospitality, location, cleanliness, pleasant stuff, like at home atmosphere made me happy all time during my staying.
Excellent location, so close to the tram and you can access easily other transports, shopping and touristic points
My highest recommendation!