taxim cool

Worst experience anyone can have. Hotel has no name outside visible anywhere, no staff available as front desk. We passed by 3 times, without finding it. Tried to enter when realizing from picture that this might be the building. Doors locked. Finally someone came out (another guest), so we could enter. Upon entering, it doesn't looks like a hotel AT ALL. 2 looked doors on the sides, a narrow stairway going up and lot of garbage bags. We left the building thinking it might not be the hotel. Walked around some more, Finally spoke to someone sitting beside the hotel, who looked like a guard. In broken English/gestures he told us that it was the building. He knocked door for us, no response. He called and Finally someone showed up after 5ish minutes. This guy took us up, showed us rooms, gave keys and walked away. There was no water, coffee or information for internet (all these advertised when booked through Expedia). Tried to contact property, prior to our arrival and after arrival MULTIPLE TIMES, without any success (have record of that). Spent the night, in the morning contacted Expedia (have the record of that conversation too). Even Expedia guy said it was hard contacting the property management. Finally, Expedia learned that the property management is working on the system (no clue what).
2ndly, the key to the front door doesn't not work properly, sometimes it will not open the door. My husband went out and couldn't get in. The lock needed the key to open even from inside. A moment of panic. I literally started yelling if anyone is there. Finally a cleaning lady showed up and went to open the door. I asked the same lady for coffee she initially said no, but later came back with coffee.
Overall, a VERY bad experience for me. One of our family member decided to stay inside always so if the key doesn't work again, atleast we can get inside.
The only positive was that the rooms are clean, location is good.
Lastly, I mean no insult by saying it, but here the definition of "soundproof " is totally different. In a "soundproof " room, you can hear cars, people, horns, alarms etc etc, day and night.