Tunel Residence

Broken bed. Rude manager.

Disastrous Stay.

Avoid at all costs.

The only good thing is location. My stay at this hotel was awful. The "manager" was rude and unhelpful. The bed in my room was broken see in the video.The aisles have a strong of paint due to ongoing work, making the environment unbearable. This hotel is clearly one of the worst ones I've been in.

Save your money.

Very unprofessional and bad behaviour from the receptionist, he doesn’t know how to act in front of customers. He start screaming and yelling when we asked gently why they cannot apply for the late checkout when we have already bought this option. We asked to discuss with his manager to discuss this matter and he threatened to call the police instead to talking with us.
Ovoid staying in this hotel because there is no respect to the customers.

Nice friend employees but the room no value for money. Try to avoid staying as we found dirty room and plenty upgrades required (sockets, barhroom, new furniture…etc). Very poor hygiene on the room that cockroach 🪳 going around.
Definitely not recommended.

The pictures will tell a little about the condition of property. Also very bad and slow customer service. Heater and air conditioning is central and it's their choice when and what temperature they keep it. We were so hot in April but they said they can't turn it on until summer. All istanbul was really rude and non mannered people, so you should expect this from this hotel too. Location was okay however the noise is very bad. You cannot sleep much! Shower was very slow drain, no one fixed it. No soap for dishes or laundry.

BEWARE!

First of all, this is NOT a 5-star hotel. Under ideal circumstances it is at best a 2-star hotel. Circumstances were not ideal during our stay & we had a “luxury suite”.

The hotel is dingy, decayed & desperately in need of renovation. Even from the official photographs one can see it was last decorated in the 90s. Whilst that is not a time period known for style, looking past style, the building & furnishings have not been maintained, much less replaced when needed since the 90s.

Every bit of the building & everything therein is crumbling, chipped, cracked, torn, stained & decayed from age & neglect.

The carpets, for example, should have been burned & the ashes scattered a decade ago.

The refrigerator door wouldn’t close. Rather than repair it, the door was held by forcing into position & locking a cheap dead bolt. Naturally this was of the lowest possible quality to ensure the edges were dangerously sharp. In retrospect, perhaps this was a style choice, an effort to maintain conformity with the rest of the askew cabinet door hanging loosely at odd angles.

The rickety toilet was fixed to the wall at an angle so that one tilted to the right when sitting on it.

The shower (when working) leaked.

Soap in the bathrooms was supplied by cheap plastic dispensers tacked to the walls, loose enough to fall off when used. The soap itself appeared to have been purchased from a motorway petrol station.

The floor of the balcony was made of some sort of fibreglass material that one bucked underfoot. It did not seem safe to stand on, but did enjoy the view of a sliver of the Golden Horn above the bins where stray cats fought over refuse.

The free breakfast was absurdly meagre. For example, the “pancake breakfast” consisted of 3 reheated Scotch pancakes about 4 cm in diameter, served with half a teacup of fruit. That “hearty” breakfast snack came with a tiny cup of watery coffee, presumably from a hospital vending machine. After the first “free breakfast” we ate out.

All of this shabbiness could be somewhat forgiven were it not for the fact that everything from the 5th floor up was being renovated. Literally everything was being stripped out all the way down to the frame. Whilst that was manifestly necessary the hotel should have been closed.

The sound of jackhammers, industrial pneumatic drills & the pounding of sledgehammers filled the hours from morning to night. Forget having a nap.

Every day reception would claim that “works stop tomorrow”. Works never stopped, not even on a Sunday.

On day three the hot water went out in the entire hotel. This presumably had to do with the leaking pipework laid bare in reception. I thought there was going to be a riot.

The only “positives” were that the beleaguered staff was friendly (though visibly embarrassed) & the hotel is in a good location. That’s not enough to make one stay here. There are a lot of hotels in the area. Choose any other one.