Hotel Indigo - Gaslamp Quarter, an IHG Hotel

When we first checked in everything was great until we got to the hotel room. We noticed the TV was not working I tried contacting the front desk multiple times using the phone provided inside. The line was busy every time and I didn’t have time to continue to wait for them as we had to leave to go enjoy my birthday. We get back to the hotel and just opted to watching tv on our phones for the rest of the night as we were leaving in the am anyway. We check out and immediately I remember I left my beach bag inside the closet. We had already drove off so I called to see if they retrieved it and to my surprise they claim nothing was found. I called again to check one more time because again I know for a fact it was in there. Nothing was found and somebody was already checked into the room. We only stayed one night, there were no other places I went for that bag to be missing as we came straight from Arizona to the hotel. So always triple check before you leave this hotel or they will steal your belongings.

I would not recommend this hotel. They charged a mandatory $32 per night amenity for 2 bottles of water. On top of that, parking was $65 per night. Despite not using any of the amenities, I was charged over $200 in additional fees for a two-night stay upon checkout.

The room was also poorly soundproofed — I could clearly hear noise from the hallway and even people talking outside on the street. Overall, a very frustrating and disappointing stay. Be warned about the extra charges and lack of transparency.