The Eclipse Boutique Suites in Abu Dhabi

I am writing to express my disappointment regarding my recent stay at Eclipse Hotel, confirmation number 6069450. I previously submitted a review, but it appears to have been removed, so I am resubmitting it to ensure others are aware of the issues we encountered.

My husband and I booked a stay at your hotel to celebrate a very special occasion—our marriage contract signing. Unfortunately, what should have been a joyful experience was nearly ruined due to poor management and the unprofessional behavior of your staff, particularly an employee named June.

The service was disorganized, unhelpful, and outright rude. Your staff’s attitude and lack of professionalism are completely unacceptable, and it left us feeling unwelcome. The hotel itself was also in an appalling condition. The room was dirty, with hair and debris scattered on the floor, which was extremely off-putting. Only two garbage bins were provided—one in the bathroom and one in the kitchen—which was insufficient for maintaining cleanliness.

This level of service and cleanliness is far below what we expected, and we will not be returning to your hotel. We will also be sharing our negative experience with friends who previously frequented your establishment, as well as posting this review on other platforms to ensure people are aware of the issues.

I hope you take this feedback seriously and make improvements to avoid future guests experiencing similar issues.

We had booked this terrible hotel for our marriage contract signing, confirmation number 6069450.as we had cherished memories from a stay back in 2019. Before making the reservation, we visited the hotel in person to inform them about our event and the number of guests. They assured us it would be fine, which is why we proceeded with the booking.

Since we were not staying overnight, we checked in at 6 pm, and had informed them that some Friends would come briefly to decorate, and the next morning, a makeup artist and photographer would come for a short time. They assured us this would be no problem, as the room was only to be used for the marriage contract and a photoshoot from 9 am to 12 noon.

However, when these people arrived, they were not allowed to enter, even though we had communicated all of this beforehand and limited the number of guests. The staff member named June was rude, unhelpful, and completely unprofessional, dismissing our concerns and telling us to wait for the supervisor. When the supervisor finally arrived, he confirmed that there had been no communication between the reception staff from different shifts. How is it our fault that the staff and management are so disorganized and unprofessional? This hotel nearly ruined our special day, and we will never return.

Dear Mr. Stanley Gomez,

If you didn't allow many visitors, why did you accept our reservation in the first place? Clearly, you have no idea what actually happened. No sane guest would make a booking knowing such restrictions were in place. As the General Manager, shouldn’t you have investigated before making baseless comments?

How can you say we didn’t inform your staff? Did you even bother to investigate, check the CCTV, or speak to your own team? My husband personally came in, explained everything to the receptionist, and she agreed to the terms. We checked in at 6:30pm with three guests who left by 11 PM, and two makeup artists came early the next morning, leaving by 9 AM. How is that “too many guests”? They weren’t staying in the room for 24 hours!

It’s clear the real issue here is your lack of internal communication. Your supervisor even admitted that the next shift wasn’t informed. And somehow, that’s now our fault? Shouldn’t your management be organized and professional? Instead of jumping to conclusions, perhaps you should spend more time training your staff. You didn’t even bother to hear our side—if you cared to investigate, you would’ve found our long-standing record with your hotel since 2019. But after this, we definitely won’t be coming back.

Next time, try getting your facts straight before making such one-sided and unprofessional comments.

There was a fair amounts of space in the suite, but it was furnished with items from perhaps the 1950’s. The sofa and easy chairs were so low to the floor that I might as well have been sitting on the floor. The table and 2 chairs were the appropriate height though. Unfortunately the washing machine started a wash cycle and never finished with the spin cycle, so my clothes were left in a pool of water and I had to wring out my clothing by hand and hope they dried before I departed a few days later. First thing in the morning, I was disturbed to find out the hot water heater was non-functional. I checked the wall switch, then checked the circuit breaker box and nothing was amiss, but no light indicated functionality, nor was there any hot water available at the shower 30 minutes later. Also, there was an illuminated magnifying mirror that the bulb was burnt out. Kitchen was okay, yet cramped. The frying pan was non-stick, but damaged beyond safe usage. On the 2nd morning, I attempted to heat up some microwaveable rice and the microwave caught on fire. Sadly all of the windows were sealed shut, so there was no method of ventilating the smoke and smell. It was checkout day anyways, so I gave up on having rice with my breakfast, ate what I had cooked and packed to move to a different apart-hotel / suite. Refrigerator door opened the wrong way to facilitate easy access to the stove, sink and countertop. It only takes 15 minutes to change the way a refrigerator door opens…

Location is good. Easy walking distance to World Trade Center mall. The bed was comfortable. The problems with the hot water heater, mirror and washing machine were fixed the same day I submitted the complaint to the front desk. Just that the myriad of problems with the room ruined my stay. It was very uncomfortable for me, as a Westerner.

On the positive side, the front office manager politely listened to my frustrated complaints and offered to make it up to me the next time I was in town. Unfortunately I am not willing to endure another stay in such a place. There are better apart-hotels available.

I’d also suggest a change in the name. Having the name Boutique Suites indicates that the establishment provides luxury, comfort, classy interiors and a cozy homelike atmosphere. That the suites have an individual styles and atmosphere with a personalized approach to every guest. This is CLEARLY not true at the Eclipse.