Top Stars Hotel

Nothing good to say about this hotel. To start off, staff are downright rude, judgmental and very unhelpful. To start off, upon arrival I asked if they can assist with parking as we have already circled several times around the nearby areas surrounding the hotel and did not find a single spot for us to park in the paid public car parking spaces. Was told by staff to keep looking around and farther even though there was an available spot they have blocked off and reserved right in front of hotel entrance. It took my partner at least another 25 minutes to find a parking spot that is 3 blocks away from the hotel. The check-in process was a tedious and painful process like pulling one’s teeth as everything seems to be done manually and verified using printed files in daily file folders even though everything was already pre-paid and I have given them the relevant booking reference numbers. The two Filipina front desk agents kept chatting to each other in their own language (very unprofessional and only one of them is attending to guests both waiting to check-in and check-out while the other just seem to be organising some paperwork. And speaking of check-out, the process was just as painful as the check-in as they don’t seem to trust their guests because they will make you sit and wait while they send housekeeping staff to thoroughly check and inspect your room for loss and damages (Tip to future guests considering this hotel: please inspect and note the condition of your room before you get comfortable and report any damages or they might make you pay for something you are not responsible for). The reception desk and waiting area is very small that all conversations are heard by everyone. One couple was charged an extra AED100 upon check-out for an alleged “black stain” that housekeeping found on their bed. Quite an embarrassing and humiliating experience being stood there in front of other guests who can hear the entire conversation!

The room itself was very small and much not worth the price they are charging for. There is a small window covered with filthy, dust-covered black out curtains which doesn’t even do the job well as the curtain rails are broken so there is a big gap where sunlight seeps in making it impossible to have a sleep in once the sunshine hits your face. All amenities provided in the room are scarce (2 small bottles of water and a few pieces of instant coffee, powdered coffee creamer and tea sachets. You’re out of luck if you wanted milk in your tea because there is none provided. I called reception to ask for extra bottles of mineral water as surely 2 small bottles is not enough for 2 guests staying in the room is enough to last a full day but the response I got was that they only provide 2 complimentary bottles per room per day and I want more then I would have to buy it outside or they can connect me to the number of the nearest Baqala (mini grocery store) for delivery.

The mattress of the king size bed we have in our room was a little bit too firm for our liking and the pillows are quite the opposite (too soft). The bathroom was very tiny that the door will almost hit the vanity as you close it.

Overall, a very unpleasant stay and giving it a rating of 1 star is being overly generous as it deserves less.

I recently stayed at Top Stars Hotel, and the hotel itself was not decent, I had a few issues with the service, but unfortunately, I had a bad with two staff members, Daisy and Renelyn.
Their behavior made me feel uncomfortable and unwelcome, which really affected my overall experience.

I hope the hotel takes this feedback seriously, as good customer service is important for any stay.