Aqua Hotel

If you get a room on the 7th floor - refund. Then and there. Or ask for another room.

AC doesn't work on the whole floor. Or as they said after we went to reception 3 times - it doesn't go up there. If you can't provide AC on the floor - don't sell rooms on that floor in the summer. It was 25-26 in "colder" room and a few degrees more in another room. You don't need to pay for a SPA - just get a room on the 7th floor. You will be sweating buckets.

Wifi (free one) doesn't work in the rooms. If you want to get a working one - go down and ask on reception. They will tell you a password for "conference room" one. If you know that your usual wifi doesn't work - leave the password and instructions for the working one in the room.

Speaking of reception - they ignored us until someone pushed her "go check-in them". Administrator was nice, the evening shift was nice. But the ones checking you in were either new and didn't have a clue or were straight ignoring people.

Buy some cheap shover curtains from Temu. You already have a pipe to put them on. Will help with water going everywhere in the bathroom. Also the kettle was smelling funny. Water had strange taste and smell after we boiled some to have some tea.

People wrote that the breakfast was boring. It was ok, just very cold. Everything, even fried eggs was cold and dry.

Hotel is located in a good place, about 20-25 minutes of walking to all places of interest.

When I arrived I understood there is limited parking space and it is not included in the price, I would have to pay extra 15 BGN per day and it doesn't guarantee a parking slot, which is absurd. There is paid "green zone" which is 2BGN/hour and I have to pay via SMS every hour. This is ridiculous and if I knew in advance, I would not pre-pay to stay here. Also, the room is cosy but there is a strange smell, not so pleasant when you walk into the hall and then into the room itself.

We recently stayed at Aqua Hotel in Bulgaria as a family. The rooms were quite nice and the location is convenient, making it easy to access nearby attractions. However, the service was extremely disappointing. Basic amenities like drinking water were not provided in the rooms, and when we requested it over the phone, we were told to get it from outside the hotel—which was quite shocking for a hotel of this standard. Also the cleaning lady never changed towels, cups and toilet papers were not provided. We called to the reception but nothing done. The worst part of our experience was the parking. The hotel has very limited parking space, and guests are charged 12 BGN per day for it. This added cost and inconvenience made our stay less comfortable than expected. Overall, while the rooms and location were satisfactory, the poor service and parking situation would make us think twice before booking again.

The worst customer service on a hotel's reception that I ever seen in my life. Non-professional woman showed all kinds of disrespect and discrimination by nation. Knowing I'm Ukrainian she refused to speak English at some point and told me that I must know Bulgarian (which I barely understand but trying to learn in a free time). She doesn't even know what the customer service is, she should be ashamed to come at work without any skills except that she's barely speaking English, but only when she wants. The main issue why the conflict took place was the absence of AC in all rooms in the hotel. They have only central heating that cannot be regulated. The first room's temperature was 30C degrees. Second one was 26C degrees, still impossible to breathe, you feel like in sauna. They refused to make a refund at any point, however they obligated to do so by law. Hopefully elderly woman came out and showed us another room that was 22C degrees and we were able to breathe. Rooms Hot, no air, no AC Nearby activities Jacuzzi is working only 50% but they still charge 20BGN for that