Aqua Hotel

No parking for guests. You can pay for a parking spot but if you leave and somebody else needs a spot they sell it again to the next person and you have nowhere to park. If a spot becomes available they charge you again as if you haven't payed already. This makes the hotel useless for business visits to Burgas.

You need to be lucky if you want to have dinner in the restaurant because it is insultingly small. The one night the place was empty the kitchen was slow. The staff wasn't helpful or polite either.

The deluxe room is below average. There is no shampoo or shower gel in the bathroom so bring your own. There is some type of soap I guess.

I was there for 5 nights. Don't visit for more than 1. Unless you just need a place to sleep for a few hours before moving on don't even consider it.

The room wasn't ready when we arrived, we were told that they had rented it to someone else as the hotel knew we would arrive 16 hours later than we planned, but we know it's already booked, so we should have got the room right away when we arrived. The hotel is in a residential area and there are a lot of mosquitoes. We had to pay extra to smell the steam. The restaurant had short opening hours.

One of my worst experiences abroad - would never come back. I booked 2 nights and got to my room really late at night because my flight was delayed, took a shower and went to sleep. In the morning I discovered that the entire bathroom smells like sewage! I told the receptionist and left the room for the day. In the evening when I came back and showered it became even worse and the entire room smelled bad, when I got down and talked to the receptionist she shrugged her shoulders and said the technician would come in the morning.
I ended up explaining to her that the right thing to do is move me to a different room because it is not possible to spend the night there and compensate me for another night. She ended up moving me to a smaller room which I didn’t mind as long as it won’t be stinky.
In the check out they made me pay for that extra night!! Even though the receptionist never told me I would have to pay for it and even explaining to the manager didn’t help.

Bad service and they also ripped me off!!! And I’m not even begging to describe how badly this hotels looks, how uncomfortable the beds are and the amount of noice from the other room!
Do yourselves a favor by choosing someplace else!

There was a super angry and unfriendly woman who I recall was the menager of the hotel.

My opinion is solely based on the restaurant and catering services - I was not a guest of the hotel...

Frustrating kitchen service: 1) I can't accept the fact that a restaurant would serve a meal, theoretically prepared for me, near room temperature or nothing more than slightly warm - how come? 2) When asking for ice cubes for my drink, it was served in a tiny bowl with a spoon to pick it up (?); 3) when ordering something small, the waiter handed it to me hand-to-hand while I was eating, holding fork and knife at that moment, instead of laying it on the table, maybe something local but still very unusual.

I can't say the food was bad, it was probably good when prepared, but frustrating experience to get a meal that doesn't feel new or prepared the prior minutes.

Great location.