Prestige Deluxe Hotel Aquapark Club - All inclusive

We have travelled all over the world - hundreds of hotels.
But for the first time we visited Bulgaria.
In a word, a brothel - horror.
I read the last reviews on this hotel were only 1*. And unfortunately I have to agree with them. The hotel is old- it wouldn't have been a problem if they had taken care of it. What bothered us the most was the hygiene. The mess in the rooms - poorly cleaned, dust everywhere. By the heated pool a lot of mess next to the sunbeds.Swimmers all day peeking into the mobile + smoking, smoke went even to the pool that was inside.Drinks that they serve are all brandy.
With beer I would just flush at home and with wine I would wash the windows. This hotel during the season charges 250€ per night which is extreme for the services it offers. Even the 90€ we are paying now in low season is a lot for the services you get. The staff of the hotel (4*) are unhelpful, do not say hello. It would be necessary to replace the complete management and increase hygiene by 100%. Such a mess was not even in Egypt. Unfortunately we were in this hotel only 3 nights but never again. And to use the name that the hotel has a water park is a lie there are 4 slides with cold water.
The only thing I can praise was the food.
Also the clientele of this hotel was very low and it is supposed to be one of the best hotels in the area.
So I recommend every traveler who wants to get great service for his money to avoid this hotel.

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Terrible Experience – Do Not Recommend

I recently stayed at Prestige Hotel in Bulgaria, and I am extremely disappointed. The hotel did not meet the conditions outlined in our contract and failed to adhere to basic hygiene standards. Dinner was supposed to be served until 9:00 PM, but at 8:50 PM, the staff was already removing food from the buffet. The rooms are worn down and dirty; in room 505A, the bathroom tiles were broken and coming off the floor. The doors were covered in greasy sunscreen marks, and the bathtub was filthy.

Downstairs, when we asked for beach towels, the staff member didn’t even greet us and rudely shoved a piece of paper in our face, which had an answer written in Romanian, despite us asking the questions in English. From the moment we arrived, the parking attendant (who didn’t speak English) kept asking us to move our car repeatedly, even though we had paid for parking.

The capacity of the restaurant is far too small for the number of guests staying at the hotel. In the morning, we had to wait 20 minutes for a table at breakfast.

After just one night, we left early and filed a complaint with the agency, as the hotel clearly did not uphold its contract. While we were initially promised a 50% refund, we ended up receiving a refund for only one night out of the four, as the person who communicated the reimbursement was apparently not authorized.

I wouldn’t recommend this hotel to anyone. It doesn’t deserve even one star, let alone the four it claims to have.

This place is not what it seems. It is a 3 star hotel. It's dirty everywhere, and the food is not good . False advertising of a gaming room . Service? Meh. The employees should know basic English for speaking with foreigners. Location? There is nothing to see other than some efiel Tower bar close to the beach other than that horrible. I highly recommend you go to Sunny Beach if you want a nice vacation in Bulgaria

There were a lot of activities for kids and lots of food. Unfortunately the quality was low and the time allocated for eating was split in two. We were on second round and usually the first round of food had things that would go out quick and never 'refilled' for the second round. The room was smelly and when I asked the staff to do something about it they lied about looking into it. Also asked them to unlock the seif that was in the room and said will do it but never did. The towels they offered at the pool were old and overused. So the kids had a good time but me and my wife, not really.

Rooms are dirty and old. In the pool at most times there are no clean towels. Even after "cleaning" the room is still dirty. Bed is uncomfortable and old....the food is ok nothing to expect, fruits are not fresh....this place needs to be remodeled.