Havana Hotel - All Inclusive

The only positive thing in the hotel was the staff, who were nice and trying to accommodate us. We were put in a room on the 7th floor, the AC did not work properly, blowing only room temperature and the heat was unbearable at night time. First we were told that there is some broken part, which they are fixing and the problem is for some sections in the hotel and not only for us. Hot water was also not there in the evenings. We stayed most of our vacation in that room waiting for the AC to be fixed, but it never did. Finally we were moved to the first floor where the AC was working better and I finally was able to sleep. But in the morning there was a huge dying cockroach on the floor in front of the bathroom. The food was tasty and we liked it, but the cockroach incident made it repulsive. The beach is ok, but there is no food or drinks there. The swimming pools were crowded and finding sun-beds was not possible. The included Aquapark was available with shuttle bus in two times in the afternoon, but no food was available there and if your kid gets hungry you have nothing and no way to get back to your hotel. The food from the hotel Bolero is not included (only the drinks) and my son was denied food. The animation was only in French initially, later they changed it. There was nothing like comedy shows, which we enjoy in other hotels, mostly music. The drinks were local with brands like Flirt, which is cheap and not good quality. Overall I do not think this is a 4 star hotel with a decent ultra all inclusive program.

It was really bad. We visited in August 2022 and there were a lot of people. The only good thing was the position of the hotel and the daily concerts. The hotel needs renovation, the furniture is bad. The main restaurant is too small for the number of clients. We had to wait to get seated at a table with strangers. The dishes were dirty, the food was bad and because of it we got intoxicated and had to leave 3 days earlier. Not to mention that the night when we felt ill and called a doctor, the doctor told us that this is their 5th case of intoxication that night.