Havana Hotel - All Inclusive

Please don’t be fooled to think this is a 4-star hotel, because it’s far from it - from the food service and room experience to the staff attitude. If you already made the mistake to reserve here, at least make sure you are not in room 1006. We spent one horrible night in this room where there was a bad, chemical smell. Initially, we thought it was from the air conditioner and we reported it right away and their solution was an air freshener to help with the smell. We couldn’t sleep and woke up with a headache. In the morning we noticed it was coming from the carpet in between the two beds and went to the reception to tell them; they said they will send housekeeping, as the hotel was full and they couldn’t move us in another room. After breakfast we asked if the problem has been solved and the rude front desk manager told us he checked and there was no smell, refusing to come with us to show him exactly where it was coming from even though we insisted. Luckily with the help of Booking we managed to shorten our stay here, but the front manager insisted to give us a hard time until the last minute. Couldn’t regret more booking here in the first place.
Regarding food, there were flies everywhere around it, staff didn’t wear sanitary gloves when handling the dishes, the options weren’t varied and tasteful. Again, not at all what you’d expect from a 4-star hotel and the price shouldn’t justify this. For similar price, we found a much better last minute accommodation.

Horrible treatment, food, place, and especially staff! If you don't want your vacation ruined, go anywhere else. This is literally the worst place you could choose. The front desk manager especially is one of the worst human beings ever - so rude!