Hotel Shipka

Avoid this Hotel!
This is the worst hotel in my life!
We have booked 11days, 4days later left this hotel.
4*-is a joke! Actual 2,5*
Restaurant 3*
Man Club in the hotel with many cheap women under the restaurant!
(See pictures)
Mattress is terrible with lots of bed bugs!
Food is terrible, poor cheapest meals,sweets, one day eat pork ball for main diner,next day same pork ball for soup.

We were there for 10 days. You can hear your neighbours knocking in the door , talking or walking in the corridor.
I could feel the strong and old smell of tobacco in our room.
I found a cockroach in my bed, The reception lady told me nothing to worry about 😤. A lot of dust under the bed. The cleaning(house keeping )team was ignoring the "do not disturb sign". The bathroom is really small, you barely can fit in.
Food wise I was really happy that I chose breakfast only, as even on breakfast food is rubbish, if it runs out you would need to wait about 20 Min to be refilled. Sausages were cold at all times by me it wasn't even cooked in the first place, The omelette is all the time halfway cooked. Sliced meat and cheese, tomato and cucumber was only what you could eat. Cereal, coffee and tea was tasteless. Watermelon was available, apples, plums and peach or nectarines. My son could not eat anything there.
The kids playground is small.
I never saw a gardener, all plants are desperate for trimming.
In general outside no one cleans, plastic cups everywhere.
It was saying that there is a dedicated area for smoking, it is but it's not really you can smoke everywhere what is really disappointed when you with kids or non smoker.
The pool area has never been cleaned you can see old spillages on the floor and sitting mattress. Lifeguard is always busy doing something else but not his job. He could be on his phone, bringing something to the pool bar, moving your umbrella or even slipping.
The worst part is that the owner is sitting all day on the pool terrace and watching all the guests, who and how many drinks they had(for all inclusive) and you can hear it.
The location for me was really good.
Massage services is good, but we went to next hotel(same company). As there were more rooms available (shipka has only one)
WiFi is the biggest disaster, most of the time there is no connection.
Free pool table