Blue Pearl Hotel - Ultra All - Inclusive

Good afternoon We (8 people) returned on June 29 from Bulgaria (we stayed at the Blue Pearl hotel in Sunny Beach). I would like to leave an extremely negative review about this hotel: And so our vacation was ruined by the hotel and their representatives: 1 . On the second day, I got poisoned and lay in my room for a day without food or water (since I couldn’t eat or drink anything). I note that I drank and ate only what was given at the hotel, I did not drink alcohol. 2. From day 2-3-RD everyone in our group (and that’s 8 people, including 3 children) had stomach pains or nausea or terrible heartburn, each with their own symptoms (some even started having terrible heartburn while eating). From the 5th day we could not go to hotels, but ate outside the territory in restaurants and our health immediately became better. 3. The hotel really has a wonderful location, right on the 1st line, BUT they don’t solve the issue with seagulls. Bird excrement is everywhere: on the hotel windows, on balconies, on sun umbrellas (no one washes it, literally!!) excrement even falls into the pool. Regarding the pool, on day 3 the children found a huge shard of glass in the pool (right at the bottom of the bottle and it was no longer sharp, that is, how long it had been there is unknown). By the way, the pool began to be cleaned after this incident. 4. On the 0th floor, the lobby and reception always smelled of sewage and unwashed toilets (worse than public toilets during concerts). On the 1st floor in the rooms (in the toilets) there was also a strong smell of sewage and the boiler was constantly not working (there was no hot water), we only realized later that the old wiring in the rooms was in disrepair and it could not cope with the load. I would say it is extremely unsafe to be there (since all this can happen at any moment). 5. Cleaning in the rooms leaves much to be desired, they won’t leave toilet paper, they’ll take away dirty towels but won’t leave clean ones, in principle there was no such thing as cleaning (just vacuum the floor or wash it) they started washing the floor only after we started leaving money for maid. 6. Well, and most importantly, the hotel supports open aggression towards children (and doing nothing, I regard as support). On the territory of the hotel, namely on the hotel’s playground, a hotel guest also approached my children (5 years old and 8 years old) said “f*ck off”, I quote the author. As soon as my children told me this (although we were 1-1.5 meters away from them behind a curtain in the restaurant), I went to the reception and conveyed all the information and asked to take some action or at least talk to this person about his behavior . To which the hotel representative did not act, and only after 2 or 3 reminders during the day on my part, a representative arrived (he did not introduce himself by name, but identified himself as the owner of this hotel). I once again conveyed all the information to this person, to

The check-in time is from 15:00, not from 14:00 as written everywhere( they changed after my conversation with front desk agent).We have small children, and this was very disappointing for us. In the restaurant, the lady who seems to be a manager made a problem because we went to get some soup for our 2-year-old girl 2 minutes before 13:00. Her name is Silvia Radeva. This is not polite, and a good manager should do everything to make guests happier, not cause a problem for being 2 minutes early. We are here now, but I will never come back to this hotel.The food is absolutely not delicious the service is bad, the cleanesse...i just can say that we have a sand on the floor for hole stay.

Really should tell people when they book that they only offer entertainment and all they offer on their website after 1st June that the boring bar that just plays a local radio station also shuts at 10pm .. we were a group of 15 with 6 very bored children with no entertainment no kids club no arcade (as stated) and 9 adults that had to go to bed at 10 then no help off the cheap and nasty holiday company called love holiday ... that's why they have cheap holiday because they sell you all the s*#t hotels ... lesson learned !!

When the towels of our room weren’t replaced; we asked for it. We came back and still the towels weren’t replaced.

The food was horrible, fries were warmed up from the day before. I confronted the kitchen staff and simply asked for some new fries (because the other food was disgusting too and I hoped some fries wouldn’t be too much to ask) but they wouldn’t serve it. Vegetables got a brown color.

I went to the receptionist and she told that the cleaners were gone after four. While we asked way earlier than that (around 13/14?)

I also confronted her with the bad food and told her that the kitchen staff didn’t participate on the complains. While I simply asked for some fries (because the other food was horrible, I hoped to solve it with some cheap fries while it is all included) She raised her shoulders and told me she didn’t know what to do. I told her; just give me some new towels? How hard must it be? Finally after pushing through she gave me two new towels. She didn’t do anything about the food and I had the feeling that I had to be pushing through to get simply tasks done (solve my own complains because she couldn’t come up with it)

Later on I understood that it was her fourth day and that she is just 18 years old. Why isn’t she supervised??? Why are you letting someone alone who is barely speaking English and can not simply think about; hey let’s grab some new towels?

The only reason for the two stars is because of the Barman, Ivo. Ivo shout out to you.