Hotel Kotva - All Inclusive

The lobby and the hotel is not bad looking. Staff is not sympathetic at all and make you feel like an inconvenience whener you ask them for the simplest thing, they will roll their eyes at you, ignore you and look like they hate being there.

All of the drinks at the bar are written in English, yet ordering anything in English is more than difficult as the staff knows little to none, other than the receptionist.

The quality of the food is bottom of the barrel, a single bite of some of their meat will make you question its contents. They use a ton or margarine for cooking which makes the food extremely greasy. Dessert are as artificially and full of preservatives as it gets. Vegetables are rarely fresh and that goes for a lot more things.

The rooms itself don't look bad, except they are not clean at all, the toilets stink and as we found it , not only in our room. The restrooms in the lobby smelled like urine 24/7 and were really dirty. Room service is as lazy as it get as the cleaner usually comes in, places some water bottles on your table and put a used roll of toilet paper on you toilet that they try to make look like it's new.

Their room for activities with arcade machines and tables for pool and tennis is an absolute scam and I don't recommend paying for any of that.

The people staying a the hotels behave like complete animals and the children make your stay even more unbearable.

On our last day of stay we were told to get out after checking out despite our travel agency agent telling us we can stay and enjoy the hotel until we get picked. Luckily for us they changed their mind after a while upon realizing how terribly they were treating us.

To include some of the good things, the drinks are great and so are the slushies. The aquapark which is part of the hotel is probably the best part, mostly because it's taken care of since it creates more income for them.

The cleaning is non existent, there's no cleaning in the rooms, the towels are changed every other day.

You don't get bottled water and your are not allowed to refill a bottle unless you pay, although the service is all inclusive.

Food is the same every day and sometimes is seems old and you might get food poising from some foods(fish), but the sweets are very good.

The aqua park is good and large enough, it has a lot of water slides.

Nice aquapark for children. But food allways cold, Very often burned and tasteless. Sometimes bloody raw 😔 The restaurant is tragedy, noisy chaos with too many people from 450 rooms in one place! Toalet in lobby stinky from urine, Sometimes from room shower too. This hotel never again.

Extremely rude staff I have entered the hotel for over a week and paid for the all inclusive day pass for 2 people at 100 leva today I have had the displeasure of the man taking my money and telling me I've not paid. My wrist band fell off after asking management for help in this situation I was told I should be given a bill when I pay but I haven't ever been given this at all for a week everyday. Clearly this man is stealing money from customers and the hotel!! Would I recommend this hotel no I wouldn't Extremely rude staff and a lifeguard that can't move about he's too old to jump in a swimming pool to save someone from drowning. The food is disgusting and cold and extremely repetitive. The only reason we was returning everyday was because our group of friends were staying in this hotel. The pool bar staff ignore you when your in the swimming pool and are too busy smoking and talking to staff rather than giving the hospitality that is clearly lacking in this hotel. If you do stay in this hotel be careful with your belongings and money!!

The food has nothing in common with the food from last year. Same food is served daily, and unfortunately the quality is poor. I don't want to cut, chop, slice tomatoes when I'm on a vacation with 2 kids and I expect that the salads will be prepared as they should. It's hard to find something to eat. Additionally, we only received two bottles of shower gel for the entire stay??? The animation was boring and there was no playroom with toys or other activities for children under 2 years old.

Overall, we rate the holiday negatively. The food was unimaginative, undercooked, served several days in a row. The worst thing about the restaurant was that it is allowed to smoke in the patio areas, right next to the food.
The cleanliness was terrible, after 4 days we had to go to the reception to ask for cleaning our bathroom. The swimming pools were full of mess every day, certainly no one had vacuumed them the whole time, my daughter cut her foot on a shell in it.
Queues of dozens of people everywhere. For the slides, for food, for coffee. Thousands of people everywhere, even on the beach and in Nessebar.
We were on holiday with childrens who both got a high temperature of 38 degrees towards the end of our stay, all three children at once, fourth 2 days later so they must have gotten sick in the hotel. No wonder with so many people and poor hygiene. Toilets close to reception were in crazy mess every time. We would never go to the Hotel Kotva again and would definitely not recommend it to anyone!