Cascadas Family Resort in Sunny Beach

Not proper for adults. When you stay by the pool the kids make a lot of noise. The ironing machine was defect, with the wires out. We didnt receive clean towels when we asked. We had to wait till the next day for fresh ones.. We received just a fee little samples of soap and shampoo(not okay for a 4 star hotel).The food was good(Lotus restaurant). The room was very hard to find, they need more employees to guide tourists to their room in the complex. The gym bathroom and the sauna zone was dirty. The view and the atmosphere was beautiful and I really enjoyed the violin concert.

Well we're do I start with this hotel, firstly we arrived at 12am it was quite dark and the complex is big there was nobody to show us to our room just got given a map which was hard to see as not many night lights outside found the room eventually the room itself was lovely but we noticed it was very cold we thought it was due to it raining that day, we went out for abit come back and the room was freezing we had to sleep in our cotton tracksuits the next day the room was still absolutely freezing I noticed it was completely in the shade all day so we complained and asked for a room change as I have serve asthma and the cold room was affecting me got told to come back the next day I slept fully dressed for the first 3 days it was absolutely boiling outside but freezing in our room the next day we went back to reception to ask about the room change as my chest was getting worse, we was told it would be €50 to change which we wasn't happy about as it was due to my health so asked to speak to the manager well the 3 managers were very rude about it and wasn't listening, saying we have to pay because they have to pay the cleaners I made it clear if I stayed in that room I will end up very poorly in hospital we argued for around 10 minutes we even said come and see for yourself how cold it was which they refused, the male manager told us to drink red wine like it was a joke in the end we got a new room and it was a lot better for my chest but when I got home after my holiday I ended up in hospital with pneumonia and I know it's from the room being so cold and it being boiling outside. The room got cleaned once and we was there for 9 nights 10 days we got new towels twice in that time even though we asked for more, the sheet's wasn't changed at all we asked for new sheets multiple times and didn't get any the room was cleaned once in that time dirty. The rooms was also very loud we could hear everything people slamming doors all hours people going up and down the stairs the noise of the other toilets didn't have more than 4 hours sleep each night. Also the one day the room was cleaned they let the balcony door and net door wide open for mosquitos and anything else to get in which they did and we was bitten. We even had to buy our own toilet roll cause we only got given new ones once. Not many maps round the complex or signs to say we're the different pools and that are they just give you a map when you check in. The main pool was always very busy people putting towels down and going all day but keeping towels there and going down early to get sunbeds. On our last full night when we arrived back we seen a group of people with hotel security and the police the next day we got told of two young's lads that their apartment along with others on the ground floor was broken into and they had clothes money and other items taken from them and apparently this isn't the first time apartments in the complex on the ground floor have been broken into. The hotel is a

We had a very disappointing stay at this aparthotel. When we arrived, the entire room was full of sand – even the couches had sand on them – which means the room had not been cleaned before our arrival. We were told that cleaning is done every two days, but by the third day no one had come. When we went to reception, the staff were dismissive and disrespectful. Suddenly, they changed their story and claimed that cleaning is every four days, even though it clearly stated every two days (both online and on the paper we received from reception). In the end, my wife had to clean the room herself.

The hot water in the shower barely lasted long enough for one person for about 15 minutes, even though the boiler was on all day. The kitchen faucet kept leaking onto the counter, which was extremely annoying. On top of that, the meals in the dining hall were of very poor quality.

In conclusion, although the place looks nice, this was our first and last time here – and I would not recommend it to anyone.