Penck Hotel

Just don’t go here. You are wasting your time even considering it, unless you’d like to have a disappointing experience. This hotel is outdated hospitality at its finest. The decor is weird, and excessive. There is a strange atmosphere given with the promiscuity of many things in the washroom and bedroom. The cleaning of the rooms is horrible. They were dustier and dustier after each day despite “cleaning”. There is no parking available, unless you pay an additional €18 a day. The desk was incredibly uninformed about the details of our stay which was booked with them as the official accommodation for a a large event. This makes no sense as they had 200+ people residing in their hotel for over a week, you think this would be organized and coordinated well with the employees for top quality service.
We had called and notified their team well in advance of our arrival about our service dog, as well as upon our arrival we had given the front desk all the pertinent information, requesting they inform their team regarding our service dog, who would be well marked at all times as a medical alert response.
We live in 2025 and I was verbally harassed by an employee for not staying away from other guests because I use a service dog.
She approached us in the dining hall telling us to go back the other way and that we needed to sit elsewhere with 0 explanation other than saying the dog cannot come here. We asked her to please go and get clarification from her supervisor or the front desk as we had already informed them about the dog. We had been eating in this dining hall for the last 4 days straight without a problem with the other employees. As someone with a disability, who uses a medically trained dog to most easily function in society, I felt totally singled out and embarrassed as this employee began raising her voice and shouting “No” at us as we asked her to speak outside the restaurant. Several of my colleagues were all around watching this situation occur just to add to the discomfort. As my husband simply began telling her to please come with him to discuss the situation else where the employee began throwing her hands in the air and shouting “HEY, STOP, get back here now”. I followed my husband outside and she ended up trudging behind us while making a scene with her stomping and puffing. No sooner another employee interjected as the previous employee kept yelling from behind. We explained that we were here to be working and have already made the hotel aware of the service dog multiple times. We were going to sit with our colleague which ironically ended up being near the table she demanded we sit at, so had she of just not said anything the issue would have likely not even happened. After all of this; if you are still following my situation you will be horrified to know that I asked to speak with the manager to no response, as I wanted to discuss their disability policy and how they strive to accommodate guests with disabilities. Since we live in the 21st century and this is basic, non negotiable philosophy for the hospitality industry businesses. After following up several times with the front desk I received no response or contact from the manager, despite the multiple requests and providing my contact details for convenience. The front desk even questioned my request after the second time saying the problem is solved, no? I take their lake of care and concern as further prejudice towards individuals with disabilities. It was a completely horrific situation that should never happen and should have been immediately rectified. The worker at the very least should have had to apologize. At the very very least. Soooo, unless you want to support a business that doesn’t have basic care or decency for human beings, you should leave a 1 star review in the name of forcing them to do better and confront their mistakes.

I would like to add there was one very kind woman at the dining hall who made the experience less painful when we had look at the other woman or should we say aggressor.