Hotel Hostal Cuba

Whilst the hotel and restaurant were great, the roof top bar was poorly. On our first and last trip up to the roof, we were met with a very busy overcrowded area. Plenty of bar staff to serve you, only they just told us to sit and they'd come and serve you. 40 minutes passed and not one bar staff came over to take our order. I had to litterly grab a guy and ask him if he was going to take our drinks order. another 20 minutes passed and temperatures were still above 30c in the evening. eventually our drinks arrived with no apology. then another member of their team said they's reduce the bill. he disappeared shortly after and another member of the team came over when we paid the bill. i mentioned how long we were waiting but his english wasnt good. i dont actually blame the staff as theyre just doing a job. however the management should be held responsible. plenty of people didnt bother waiting and left quite angry. i paid my bill, but will never return. BTW, we went to the Nakar roof top bar and DJ and got served in 3 minutes! Hotel Cuba - you need to up your game or else plenty more people will pass you and not come in!!!!!!!!!!!!!!!!

Horrible! You cannot sleep as the hotel organizing party until 3 and do not respect hotel guests! Staff is not even care and they do not give contact to managrment. Very expensive, donnot worth the money at all. Avoid the hotel in anny case in case you eant to sleep

The aperitif on the sky terrace is impressive: cocktails are expertly made + the view is stunning. However, it's so disappointing that they don’t serve even a small snack, like chips or nuts! I mean come on. For a place this lovely, adding a few complimentary bites would really elevate the experience. think about it ;)

August 2024 I visited this bar for my sisters hen; we wanted to have some drinks and dance. Unfortunately we had a numerous amount of racist encounters. The most disheartening part was this was projected from the staff members as well as locals. I was told ‘it’s not my fault you don’t speak Spanish…’ we waited at the bar for 30+ minutes to be served as we were being ignored but the people beside us were being served… it’s a shame our skin colour affected their level of hospitality. I expected to have a good time with friends, but instead, I left feeling hurt and disappointed. Racism is no place in any setting and it’s important that businesses create a safe and inclusive space for all customers. I hope that Hotel Cuba will take this feedback seriously, and implement measures to ensure all patrons, regardless of their race, are treated with respect and the dignity they deserve. I will not be returning and I urge others to consider their choice before visiting.
Reading other reviews, I can see there is a pattern of how people of coloured skin have been treated