B&B HOTEL Nice Aeroport Arenas

BEDBUGS!!!!! DO NOT STAY HERE! Only stayed here for one night and thank god it was only one night. This was the worst hotel experience I have ever had. The hotel rooms are in a horrible state, the rooms are not properly cleaned, and the staff is unfriendly. No parking was available at the hotels garage. When we came into our room the floor was wet, it never completely dried, and the floors were sticky. The room was very dirty, we found dead bedbugs around the bed and on the mattress. The customer service at the front desk was horrible and not helpful, when we told them all of this and showed them the pictures from the room they literally said “what do you want us to do?”. They said they could not help us and that we should email the hotel. The staff at the breakfast yelled at us and wanted to know if we had payed for breakfast. To the hotel, please do not waste your time to answer this review with some pathetic apology or excuse. There are no excuses for such a horrible hotel, I hope it gets shut down by local authorities.

Room stinks as if your are in the sewerage.

Also AC is basically broken (in mid-summer Nice!), sink was clogged (staff opening the drain added to the foul smell), joints at the shower full of mold, overall run-down.

Asks for different rooms, refunds, or really any solution were ignored. So, complaint management is also broken. No manager available to talk to.

@B&B Online Reputation Management team, intending to copy-paste a response here. Either offer something useful or leave it alone. Otherwise, we can add bad ORM to the list.

Super dirty. Halls haven't been vacuumed in forever, hair, lint and old clothes tags walked into the carpets. Bedroom floor was so so sticky and when I wiped the floor the wipes were completely brown. Never again.

As we checked in, a old men looked at me and my sister, if you are woman you know what kind of look he gave us. The Woman at the reception did not even say something after I asked the man why he looks so disgusting at us. The room was so dirty, the floor was not cleaned and beside the toilet there were brown stains. The location was good tho. Oh and we stayed 2 nights and nothing was cleaned.