Hotel Maison FL

Yes, I would like this business investigated by your company to protect all who may try to stay here. My daughter booked this hotel in December Roof top terrace suite with Effie tower view to celebrate our (30 HER) and (my 60 birthday). We saved for 2 years to have this experience for our special birthday. 10 days prior to our trip they sent an email which we have all documentation, that the site was leaking, and they had to move us to a family suite which would mean 2 bathrooms and a bigger room. We regretfully agreed as when my daughter looked for other roof top rifle tower views 10 days out of course they were all super expensive. Apparently, On May 12, while we were traveling, they sent another email stating family suite would be a connecting suite of 2 rooms??? We would have said no to 2 rooms as we were wanting to be together. When we arrived not to mention super poor service. They gave us our room keys to then walk in and find ourselves in 2 rooms. I called to speak to th general manager which she was incredibly rude. Stating we would like to cancel one of these rooms and only pay for one room WE DON'T need 2 rooms!!! She said too late. We must pay for this mistake/ Well while we are there and very disappointed, we saw people in the suite that was to be ours! We also saw that we were not in a family suite we were in 2 connections rooms Also my bed was not a king bed it was 2 twins put together with a sheet that was the most uncomfortable bed on earth. Coffee equipment broken overall a horrible stay with a roof top suite price attached the room we were in on their website was 325.00 again we did not need 2 rooms. Our suite was 625.00 She kept telling me this was an upgrade. It was NOT! This was the most disappointing aspect of our trip. All the other hotels were in fact TRUE 4 star and 5-star locations. This is fraudulently run down hotel. They lied and made us pay for their lies. If she did let us cancel at least one of the rooms as we stayed together in only one of the rooms, we would have been satisfied and still disappointed in the state of the hotel IT IS DEFINITELY NOT 4 stars. The general manager was the rudest person I have ever encountered in my life.

Really poor experience form get go. Arrived at 00:30am at night booked a suite room for two adults and daughter because she sleeps in the same bed as I and didn’t need extra room was asked to pay additional. There was all of empathy and acknowledgment of at least what I was explaining after travelling all day and given I checked in at 00:30am anyway no really care or empathy again for price I paid. Walked into the room there was no water at mini bar on the first night and the terrace deck front step was broken.

I explained this to the hotel manager at checking out and she told me I was laying there was water when I explained there was not. She said the deck was fixed recently that shouldn’t be broken again I explained it is broken. No acknowledgment at state of room or service for a 4+ star hotel and at the price I paid. Utterly shocking how I was spoken to and the disregard in her communication and told I was lying that there was water. 🤦‍♀️ just a shocking interaction. Not worth any money I spent on the stay but too late now. At least I can warn others.

It was the worst experience.

1. It's been two weeks since I checked out, but I still haven't received my 50 Euro deposit back. I inquired about it three times during check-in, check-out, and when retrieving my luggage, and they assured me it would be refunded automatically that day. However, when it didn't happen, I asked why, and they claimed it was because I had breakfast. I didn't even eat breakfast, yet I'm being held back from getting my deposit. Not a single word of apology was offered.

2. The room condition was terrible. The sink was clogged and wouldn't drain, and the heating wasn't working well either.

Should anyone who isn't crazy about the Eiffel Tower view go through such a terrible experience? There might be only a few rooms with a direct view of the Eiffel Tower, so the chances of getting one are low.