Idol Hotel in Paris

Our stay was overall okay but definitely not what you’d expect from a 4 star hotel.

The location is great, surrounded by nice cafés, restaurants and with easy access to the metro. The bedding was comfortable, though the mattress felt like it had seen one too many winters and had a noticeable dip when lying on it.

Unfortunately there were quite a few downsides. There was no kettle in the room, which was especially annoying since it rained most days. We both had a cold and asked the receptionist if we could get one, but he rudely refused. He was generally unfriendly, both during our stay and again at checkout. The other staff members however were much nicer.

The rooms are not soundproof at all, you hear everything from the hallway and every door closing sounds like a small alarm. The WiFi was also a hassle: to get it working we had to go down to the lobby, forget the unsecured WiFi and reconnect to the secure one. The staff didn’t seem to know how to fix it.

There’s no smart TV and the booking process was a bit misleading since the city tax wasn’t included, making the price seem cheaper than it really was.

If you’re lucky with the weather it can still be a pleasant stay thanks to the area. But overall it’s not worth the price and don’t expect 4 star comfort or service. A bit more kindness from the staff would have made a big difference.

Disappointed by the Service – Unacceptable for a 4-Star Hotel

We stayed at Idol Hotel for five nights. While the room was clean and spacious—as expected for what we paid—the overall experience was unfortunately ruined by extremely poor service on one particular night.

Each morning, we asked the reception for fresh towels before leaving, as we did not want room cleaning. This was always handled kindly by the daytime staff. However, one evening around 11:30 PM, we had forgotten to request towels in the morning. When we politely asked the man at the night reception, he responded in an unbelievably rude and unprofessional manner. He told us it was “our problem” and that the cleaning staff wasn’t there. When we explained we needed to shower, his exact response was: “Don’t shower.”

Refusing basic hygiene items like towels and speaking to guests this way is completely unacceptable, especially in a 4-star hotel, where service should be available 24/7. We didn’t ask for a room to be cleaned—just towels—and we were left without any for the night.
We reported the incident the next morning. The staff apologized mildly and promised to inform management, but no one ever followed up. On our last day, the only response we got was a cold “désolée,” with no responsibility or real apology.

This kind of treatment shows a serious lack of professionalism. Sadly, we won’t be returning or recommending this hotel to anyone unless proper training and guest care are taken seriously