Novotel Paris Centre Tour Eiffel

The hotel is in a superb location, but the staff’s unprofessional attitude and poor service are unacceptable, especially for a brand like Novotel. After traveling for 24 hours, I arrived at 11:30 PM with two XXL suitcases and four additional bags. When I requested help with my luggage, a Nepali staff member reluctantly assisted but remarked to the receptionist, “She has her husband with her; why can’t he carry the luggage?” To my shock, the receptionist, a Black man, began shouting at me, saying, “Tell your husband to show some muscularity. Why can’t he pick up the luggage?”

For close to 15 minutes, he continued shouting at me, saying things that were completely unprofessional and inappropriate. Instead of offering basic hospitality, such as water after a long journey, he displayed anger and disrespect. His behavior was shocking and far from the standards expected from a Novotel hotel.

I chose not to file a formal complaint as I was staying only for one night, but I did report the incident to staff members Stephane and Jean. Whether any action was taken remains unclear. Adding to the disappointment, the hotel charges guests for luggage transport between the room and reception. I had to pay for this service the following day, something I’ve never experienced at any other hotel.

This was a deeply disappointing experience. The untrained and rude behavior of the staff, especially the Nepali and Black men on night duty, reflects poorly on the Novotel brand. Immediate attention and training are needed to ensure guests are treated with the respect and professionalism they deserve.

The quality of service seems to align with a two-star rating, especially in relation to the staff and the state of the accommodations. The carpets are notably unclean, and the restroom facilities are inadequate. However, the views from the windows and the decor in the lobby are praiseworthy. In summary, the overall experience does not warrant a visit to this establishment.

The only advantage of this hotel is its location and proximity to the most important and popular tourist attractions. However, the service is extremely poor and completely unacceptable.

Starting with check-in upon arrival: despite notifying them in advance that our flight would arrive at 8 AM and requesting early check-in (which they agreed to), the opposite happened, and we weren’t able to access the room until 2 PM.

Additionally, the rooms do not provide drinking water or soft drinks as is customary. The water available is not complimentary—each bottle costs 8€, and it’s refilled, meaning it’s not even a new bottle. 😂

To make matters worse, the cleaning staff attempted to enter the room at any time without knocking or asking for permission. I had to lock the door with the latch to ensure no one could walk in unexpectedly! Moreover, it was extremely difficult to get a response when calling the front desk. When they did answer, they would direct me to another extension, which would in turn transfer me to yet another extension, and so on.

Finally, during check-out, a staff member asked for a tip. When we told him we don’t have cash on hand, he rudely demanded 12€ as a fee for carrying the bags downstairs. When we politely questioned the basis of this charge, he pulled out a printed sheet to show us. After objecting to his rude behavior, he started pushing the bags toward us and said, “Carry them outside by yourselves!”

I do not recommend staying here. It’s truly disappointing to encounter such poor service from a hotel carrying the Novotel name.

All common areas were really nice and clean except the hotel rooms. The carpet in the room was dirty and had all sorts of different stains on it. Spring mattress which made a loud noise on every toss and turn. I needed a steamer to steam my clothes and i was told i had to pay €50 as a security deposit if i need a steamer. Day 2 hair dryer in the bathroom stopped working and when i tried to call them no one picked up the phone our entire stay (being such a big hotel they probably were short staffed, not sure) went down to front desk, told them the hair dryer in the room is only working on the cool setting and they asked me for €20 to give me a hair dryer totally disregarding the fact that the its should be hotel’s responsibility to fix it. They sent a technician who couldn’t fix it and we were not offered a better room or any consideration. I asked for late check out the day i was leaving. Which i paid another €125. I was checking out at 5pm but was in the bathroom when i found out they have shut off our water supply at around 3pm, no one picked up the phone at front desk again so i went downstairs to front desk to ask about it, came back to find out that our room key also stopped working because no one in the system knew some one was still inside the room which i paid extra €125 for. Also found out at odd hour that the easy store they have in the hotel doesn’t expect amex, discover or apple pay.
I would have received way better service if i paid $1500 in New York City for my stay.