Novotel Centre Tour Eiffel

This hotel is poorly run and was nonstop problems, this has the potential to be a great hotel.

I arrived after check in time to learn that one of my two rooms wasn't ready. I was strongly encouraged to not come back for hours as they were unsure when it would be ready. We reserved connecting rooms and our rooms were not connecting, this really stunk for our family that booked the "family connecting room".

The elevators in this hotel did not work right, causing me to have to plan an extra 30 minutes for elevator problems every time I went up and down. Stairs were not accessible due to them being fire exits, not that I would have been too likely to walk 19 flights of stairs but the option would have been nice. This was unacceptable and the staff seemed unconcerned although people were stuck going up and down in elevators for 15 minutes straight. I can't emphasize enough how terrible this was, it influenced our daily plans as we felt like we could only afford the time to ride the elevators up and down once a day so had to plan differently.

The buffet breakfast was mostly empty trays with all the real food being empty and only desserts available. I paid way too much money for breakfast to have to fight for food with other guests. The only good restaurant in the hotel was closed on both Sunday and Monday, because apparently people don't need to eat every day in a hotel.

The room was clean and usable but hardly a consolation when the rest of the experience was terrible.

AVOID This hotel at all costs!

The hotel is in a superb location, but the staff’s unprofessional attitude and poor service are unacceptable, especially for a brand like Novotel. After traveling for 24 hours, I arrived at 11:30 PM with two XXL suitcases and four additional bags. When I requested help with my luggage, a Nepali staff member reluctantly assisted but remarked to the receptionist, “She has her husband with her; why can’t he carry the luggage?” To my shock, the receptionist, a Black man, began shouting at me, saying, “Tell your husband to show some muscularity. Why can’t he pick up the luggage?”

For close to 15 minutes, he continued shouting at me, saying things that were completely unprofessional and inappropriate. Instead of offering basic hospitality, such as water after a long journey, he displayed anger and disrespect. His behavior was shocking and far from the standards expected from a Novotel hotel.

I chose not to file a formal complaint as I was staying only for one night, but I did report the incident to staff members Stephane and Jean. Whether any action was taken remains unclear. Adding to the disappointment, the hotel charges guests for luggage transport between the room and reception. I had to pay for this service the following day, something I’ve never experienced at any other hotel.

This was a deeply disappointing experience. The untrained and rude behavior of the staff, especially the Nepali and Black men on night duty, reflects poorly on the Novotel brand. Immediate attention and training are needed to ensure guests are treated with the respect and professionalism they deserve.

The quality of service seems to align with a two-star rating, especially in relation to the staff and the state of the accommodations. The carpets are notably unclean, and the restroom facilities are inadequate. However, the views from the windows and the decor in the lobby are praiseworthy. In summary, the overall experience does not warrant a visit to this establishment.

The only advantage of this hotel is its location and proximity to the most important and popular tourist attractions. However, the service is extremely poor and completely unacceptable.

Starting with check-in upon arrival: despite notifying them in advance that our flight would arrive at 8 AM and requesting early check-in (which they agreed to), the opposite happened, and we weren’t able to access the room until 2 PM.

Additionally, the rooms do not provide drinking water or soft drinks as is customary. The water available is not complimentary—each bottle costs 8€, and it’s refilled, meaning it’s not even a new bottle. 😂

To make matters worse, the cleaning staff attempted to enter the room at any time without knocking or asking for permission. I had to lock the door with the latch to ensure no one could walk in unexpectedly! Moreover, it was extremely difficult to get a response when calling the front desk. When they did answer, they would direct me to another extension, which would in turn transfer me to yet another extension, and so on.

Finally, during check-out, a staff member asked for a tip. When we told him we don’t have cash on hand, he rudely demanded 12€ as a fee for carrying the bags downstairs. When we politely questioned the basis of this charge, he pulled out a printed sheet to show us. After objecting to his rude behavior, he started pushing the bags toward us and said, “Carry them outside by yourselves!”

I do not recommend staying here. It’s truly disappointing to encounter such poor service from a hotel carrying the Novotel name.