Elounda Gulf Villas

The hotel rooms and pool are pretty nice(although the tub takes almost an hour to fill), mixed with some extremely bad service. We are actually currently staying here, and have been in Greece traveling the past month staying at other 5 star hotels along our journey. Before I speak of why I wouldn't stay here again due to service , let me do say that there are three amazing stand out employees, Our server (at dinner last night and in the day during pool bar service (both males)). George our driver was by far the best most attentive employee and any property would be lucky to have him. Thank you George! However, the worst service is the lady at the pool service is very off-putting and comes across as rude for the simplest requests like politely asking for towels or a food menu. Service is very slow and unprofessional for a five star hotel for the majority of the workers minus the ones mentioned that we've been in contact with. Front desk attendant told us at checkin one of the members of our party couldn't take her champagne to her room and to use the bathroom in the lobby. The next day, another front desk receptionist told some ladies of the party there is no bathroom. Consistency here is not close to other 5 star hotels stay elsewhere until customer service has been addressed. NOT IMPRESSED - Very overpriced for what you don't receiveat this property.

Overpriced, simple food selection, no room service at all (although stated on this 5-star hotel’s website)! Our 8-night stay in the 5-star Hotel „Elounda Gulf Villas“ in Crete, Greece, was the most disappointing and stressful vacation experience ever. It started with a different room than booked/confirmed, because it was occupied by other guests. Their so-called „upgrade“ because of the unavailable room, was a clear downgrade for us. We asked them why the „upgrade“, and they said because they are not fully booked and wanted to do us a favour. But we complained and insisted to get our booked/confirmed/pre-paid room and only then they honestly said that someone else got our room. So our first day/night was not relaxing at all. After talking to the manager on the 2nd day and as the other guests checked-out we were luckely able to move into our booked room around 3pm on day 2.  Here is a list of the other issues: - no room-service at all!! - not even a mini-bar in the villa - lunch only till 4pm, then 3 hours break and dinner (simple, small buffet) from 7pm - for lunch they ONLY serve a club-sandwich and a greek salat, AT EVERY SINGLE DAY!! - the breakfast buffet (from 8:30-11:30) offered a solid 3- to 4-stars hotel selection, without á la carte options you typically get in a 5-star hotel - first 5-star hotel we visited in our life without any sparkling wine or champagne at breakfast, no french toast, no eggs benedict, nothing to order besides the breakfast buffet. Also usually 5-star hotels have that certain extra, the little details, but they not even recognized/wished us a Happy Birthday although we augmented our villa with respective decoration - the dinner buffet offered a very small selection of food, nothing á la carte - they forgot to refill our in-room coffee capsules at 2 days (we had to call them twice, after waiting 30 minutes, to get it) - the in-room safe actually is a joke; it was just loose in the wardrobe and you can take it with you; I‘m not kidding  - the prices at the hotel’s Argo Restaurant and Pool Bar for drinks/lunch/dinner are 3x to 5x higher than the prices we experienced in the other close 5-star hotels where we enjoyed awesome food/drinks since we wanted to eat fresh local meat and fish (which seems almost impossible at the Elounda Gulf Villas) - besides the disappointing hotel, you cannot rely on the opening hours of the Elounda‘s supermarkets/minimarkets and it took us 1 hour from hotel to the next open minimarket and back to buy some food and drinks - basically we were trapped in a never-seen „vacation“-situation with more distress than at work. We had to complain 8 times in the first 3 days and then got sick of complaining and went out to the handful of other 5-star hotels (that are in walking distance) to eat & drink.  - It was not worth the money and I personally suffered due to the very limited healthy food options at our hotel. - our 9th complaint was actually on the final day since we asked to pickup our 4 heavy p