Village Heights Resort

Honeymoon lesson, don't choose a resort. Or just not this one.

On my first full day I was blinded by the soap from the shower. They provided no washcloths so you bath with your hands. Instead of the soap dispenser putting soap in my hand it shot straight into my eye making me temporarily blind for hours until I drove into town for eye drops.

We had an issue on the 2nd day where our electric kettle we use for coffee was heating up sink water and we saw the container foaming up to 1cm above the waterline. We opened to smell pool chemicals. We made our review immediately because that is an issue. Then our trip was immediately sidetracked because management had been reached out to by the owners about the complaint. They met with me only to gaslight me with their side of the situation essentially saying that I was wrong and the water is fine. They showed me water testing reports all to distract me. Documents can be altered and falsified.

They told me they have no chlorine, but then their water levels did have chlorine it's just at the "safe levels." The very next day they replaced our kettle and we tried to make coffee and it seems they decided to stop putting in chlorine because now the water smelled of hydrogen sulfide and again bubbled up in the new kettle.

My takeaway is their water is safe to drink unless you use it for coffee. By safe I mean you won't die, you will probably have to use the toilet more often than you should. Normally their water has traces of hydrogen sulfide but they use chlorine to balance it. They just don't know how to balance it correctly because their water should be safe enough to make coffee with. They had me change my original review of 1 star including a statement that I hoped they wouldn't kill me. They didn't, but only because I complained and they decided to provide us with water bottles instead of let us use tap. Crete is full of places that offer clean tap water, no excuse why this place lied to me about the quality of theirs.

Plumbing is also an issue where they don't have signs for not flushing toilet paper, so tourist will naturally flush making their plumbing really hard to have enough pressure to flush. Your bathroom will reek of poop/pee if used.

We chose this place for the fact that it's higher up, quiet and away like a retreat. Having issues with the unit is not the greatest as we don't tend to use the resort for it's amenities.

We signed up for a cooking class that also forces you to take part in a wine tasting(33€ for food, 17€ for the wine tasting). I told them from the beginning that I didn't want any alcohol and only wanted juice, water or soda. So they decided to single me out and provide me and only me with their non-alcoholic wines to taste(essentially grape juice). There were multiple children in the class that were also charged for the wine tasting and only received water or lemonade. None of the other children got offered the grape juice. Literally the worst experience ever. The manager that met with me about the water contamination was brought over as soon as they heard our room was in the class. They said hi to me and only me and tried to also single me out on the alcohol by providing local sodas. It was a nice gesture, but I asked for Juice(orange), water or soda(coke). They just wanted to give me enough options so that they had an excuse for why they charged me $17 for the wine tasting.

This resort is great for families, and if you choose to never leave. They want your money. Locals even tell us the resorts only care about getting your money which we definitely felt.

If you are looking for a place for your honeymoon, there are plenty of better areas to stay that take better care of you. Better off spending a lot less for a stay a little less modern in my opinion.