Labranda Blue Bay Resort

We stayed in a family room with 2 adults and 2 children. The room is very small, barely enough space to put suitcases away. The room also constantly smells like urine so we had to buy an air freshener, but this doesn't cover the smell.

The fridge is old and rusty and smells bad inside.

One of the bedside lights is hanging off, but the maintenance team was sent to fix it after I complained.

The shower has black mould in it. When I complained, they just said "This is just how it is in Greece".

The hotel itself feels generally old, rough around the edges and grubby. The elevator was out of service for a couple of days.

The beds were hard and uncomfortable. Didn't get a single good night's sleep.

I complained about all of the above and asked for an upgrade. They said they would call me but I never heard anything from them.

The food is adequate. Lots of choice on the buffet, but the quality is lacking. The Muses restaurant offers a poor example of Greek food. You're much better off finding a local Greek tavern.

The pools are well kept and clean.

The view from the 4th floor is beautiful, you can see Turkey.

There's immediate access to the beach from the hotel grounds. It's a smooth pebble beach with some sand.

The staff are friendly enough, but some of them look very unhappy to be there, especially the bar staff. The kids entertainers are nice and friendly, but the entertainment is basic.

The drinks are fairly poor. Sometimes the punch will be made with orange juice, sometimes it's orange squash. The pool bar looks particularly dirty with rusty fridges and mouldy, wet areas.

The waterpark is good for kids. It looked safe and clean and my 9 year old enjoyed it.

Overall the hotel is disappointing and absolutely not what I would class as 4* compared to other hotels I have stayed in.

Every day, there is a fight for sun beds on the beach and by the pool as well. If you arrive late, you end up sitting on the rocks (ultra all-inclusive). The rooms are very average and old, reminding one of college days. The food is average - you can fill your stomach, but that's about it. There is only a small gym for the entire hotel, and you must make an appointment to access it. Additionally, it only opens at 10 o'clock. The only things I liked were the beach, the sea, and my girlfriend.