Sun Beach Resort

I have never written a review for a hotel before but I felt as though this needed to be said for anyone wanting to stay in this hotel as it is falsely advertised both on the sun beach resort website and the easyjet website. When arriving to the sun beach resort we were met with a beautiful looking hotel and reception area just to be told that we were in the other part of the hotel (a completely different hotel across the street) at first I didn’t think much just that it was a slight downgrade and a bit rundown, but when arriving to our room I was sorely dissatisfied and felt as though I had been conned into paying a luxury price for a less than 3 star hotel. The hotel room was crammed, along with the small outdated bathroom with a dirty shower mat, the air con was also making a racket all night, making it very hard to sleep. I wasn’t happy but decided to wait till the next morning as we were late arriving and I wanted to see how I felt the next day. The next morning I went out to the balcony and was further angered by the ‘garden view’ and was shocked with how exposed it was. There was very little privacy and it felt very intrusive when neighbours next door were peering into my balcony as there was barely a wall to separate the apartments. Furthermore, from the lift you could see into everyone’s room as the balcony’s felt very exposed. Breakfast was standard but was not the view I had paid for as the photos on the website are misleading. After still feeling unhappy I went to speak to reception and was met with hostile staff that had quite an attitude with me and who kept cutting me off when I tried to tell them what was wrong. She sent to me to guest relations in which I had to wait 40 minutes to speak to someone and was again met with an attitude (I suspect they get this complaint a lot) she was quite condescending and rude when I was discussing my complaints until I told her about my brother stepping on a tile that looked as though it had a deep enough drop in which he could have cut his leg on. She then offered us a room in the ‘beach wing’ (the nice hotel pictured on the website) for a discounted rate of €20 a night. My family and I agreed to pay, so in total it was €120 extra but we got a nicer view, a modern room and breakfast with a view so agreed as we just wanted the drama of our holiday to be over and to relax. When booking this hotel they try and tell you there is a beach wing and a garden wing but they are in fact two different hotels with two different standards. One is a 4 star hotel the other is definitely not, I enjoyed the rest of my stay but will certainly not be back as there are nicer hotels for a better price.