Grande Bretagne - Mini-hotel

My hotel room smelled like mold coming from the air vents. When I informed the hotel staff they made of lies about it bring perfume or pipe cleaner they sprayed around all the hotel despite my room being the only one that smelled terrible out of our whole tour group.

The staff was hostile and dismissive to my safety concerns, and I had to spend most of the night in the bathroom because the smell made me feel sick and persistent despite all my efforts to get rid of it.

I will never come back here as nobody cares about guest experience or safety.

Certainly a nice looking hotel with magic looks and perfect location. However all this nice looking place results in a cold atmosphere with no soul. Service is far behind expectations as most of the staff does not understand the essence of customer service and satisfaction.
Not a place where to have lunch or dinner. For breakfast, orange juice is not fresh, in an area all surrounded by orange trees.

Visited today and waited five minutes for any sort of acknowledgment. Then the member of staff finished laying her table before coming to take our order. We asked for an Americano and a large Greek coffee and were brought an Americano and a filter coffee. Again we tried to attract attention to rectify this and in the end had to go and speak to a member of the waiting staff. No apology was offered. The Americano was indifferent, although the long awaited Greek coffee was ok. The floor around our seating area was littered with discarded napkins. When the time came to settle up we were yet again unable to attract anyone's eye, and eventually had to go into the cafe building where two members of staff talked to each other the whole time we were paying. None of the staff were friendly, welcoming or, as evident from our experience, efficient. Maybe they were resentful at having to work on Easter Sunday. My one star is for the palatial and beautifully kept toilets and the friendly cleaner whose lovely smile will be my only pleasant memory from the whole sad experience.